FREE Worldwide Delivery
Processing + Delivery Times
Avg. Our Processing Times
Small: Order estimates: 1-1 days \ -20kg \ Cardboard Box
Med: Order estimates: 1-2 days \ -40kg \ Wooden Crate
Large: Order estimates: 1-3 days \ 40kg+ \ Pallet & Container
THE FOSSIL STORE™ features an array of carefully handcrafted luxury designed fossils shipped directly to customers' doorsteps. Processing times vary with larger orders, but many parcels are delivered by national and international couriers with trackable lead times - once your order is on the way, you can rely on the tracking number provided to get information on where your package is. However, THE FOSSIL STORE™ is not responsible for delivery delays once an order is dispatched; please contact the courier if your package is taking too long to get to you.
Avg. Delivery + Courier Air Freight Lead Times
Please contact us for FREE standard sea freight delivery lead times.
Small: 1-3 days \ Express Air Freight - Available
Med: 1-4 days \ Express Air Freight - Available
Large: 2-6 days \ Express Air Freight - Available
IMPORTANT; Inspect Your Order on Arrival!
** Please inspect your delivery before signing **
Treating yourself to something special? Look no further than THE FOSSIL STORE™ at thefossilstore.com. For extra security, make sure to inspect any signed-for items before signing off on the document; THE FOSSIL STORE™ promises to deliver only quality assurance and satisfaction and it makes it easier to make a claim when your special fossil delivery is signed-for correctly.
For any Fossil gallery, business and individual who wants the latest quality Fossil designs and accessories, THE FOSSIL STORE™ is the perfect destination, and it need not be stressful. THE FOSSIL STORE™ has made the shopping experience easier, securely delivering every product with the utmost care and attention. All orders are delivered in pristine condition, and the team at THE FOSSIL STORE™ ensure that every product is inspected thoroughly before being sent out for delivery.
In the unlikely event of a product arriving damaged, customers must advise the driver and provide a damaged goods delivery note upon receipt. Failing to report any damage may make it difficult to process an insurance claim, so it's important to have someone present at the delivery point to confirm everything has arrived in good condition. A signature is required upon receipt, and if no one is available to take delivery of the parcel, local couriers should be contacted by you the customer to arrange for a time suited to you for re-delivery. With THE FOSSIL STORE™, you can rest assured that you'll always receive the highest quality Fossils for sale. We know that reliable and timely delivery is a must when it comes to shopping for premium Fossils, and we’re here to make sure that THE FOSSIL STORE™ third-party couriers delivers on their promise.
Custom charges are your (the customers) responsibility.
Any applicable import or customs, duties and charges, may be charged once the parcel reaches the country of destination. We cannot control or predict what these charges may be as policies vary between countries and change without notice. For more information on charges in your country from the United Kingdom, please contact your local Customs Office in your country. Once your parcel has arrived in your country, it will be passed to an internal postal service, according to standard delivery procedures.
If you are not available when the parcel is delivered, the delivery driver will leave a calling card or you will receive an email, text message or phone call/voice message, with instructions with information on how to collect your parcel. Please contact your local post office for prices on import or customs, duties or chargers. (Please note: We can not accept responsibility for late arrivals of deliveries or lost parcels by any courier used). Extra insurance cover is available on request with additional fees, for more information please write to email@example.com.
Tracked \ Signed-For
A signature will be required when you receive your delivery. If you are not in to take delivery of your parcel, the courier will normally leave a calling card informing you of what to do next, providing options to collect your order or have it re-delivered by your local post office or local couriers to a time that suits you.
If you are not available when the parcel is delivered, the delivery driver will leave a calling card with instructions with information on how to collect your parcel.
Please note: We can not accept responsibility for late arrivals of deliveries or lost parcels by third-party courier services. For more information please email firstname.lastname@example.org.
Additional Handling Fees
Additional handling fees are charged for orders that are not signed-for and are returned to us by the couriers. Our handling fee covers time to process your initial order from online order, physical order, packaging, delivery, followed by; chargebacks, re-listing fee, re-stocking fee, re-photographing fee. THE FOSSIL STORE™ is very true to time and cost of our resources that have been used. We THE FOSSIL STORE™ will charge any additional fees accordingly.
Where we will be able to provide pricing and the earliest time of arrival to your door. Once confirmed and payment has been received we will be able to process your order for you.
You have the option of providing a delivery address that is different to your billing address during your order process on our checkout page. We will enclose an invoice in your parcel. If you wish for your invoice to be delivered to your billing address, please notify us when you place your order so we can arrange this for you. We may require additional fees when shipping items to the Channel Islands, Islands, Highlands or other remote locations similar to these. Deliveries destined for remote areas may take longer and be subject to a surcharge, under these circumstances we will contact you.
Worldwide Delivery Pricing
If worldwide delivery charges are applicable - you can use our delivery calculator which will be within our pop-out shopping bag on the right side of the screen. Simply add a product to the BAG and in the 'pop out BAG', add your post code/zip code in the delivery calculator to find the cost to delivery to your order to your door - that's it - if our calculator isn't visible, this is because your delivery is free!
Worldwide Delivery Insurance
We safely deliver your purchase door to door whilst having total loss insurance in place; if you wish to upgrade insurance on your purchases, please email us as soon as possible to arrange further cover and payment for the same before dispatch. Once we have released an item to any courier, this may not be possible.
We may required additional surcharges for destinations that incur a higher delivery rate. If required, we'll be in touch to take an additional payment before we send your order. If you want to know if you might incur an additional surcharge before you order with us, you can write to email@example.com