THE FOSSIL STORE™ Legal notice
THE FOSSIL STORE™ terms and conditions of use
THE FOSSIL STORE™ terms and conditions of sale
THE FOSSIL STORE™ Processing time
THE FOSSIL STORE™ International shipping
THE FOSSIL STORE™ return policy
THE FOSSIL STORE™ Intellectual property rights
THE FOSSIL STORE™ Secure Payment
Fossils, Minerals and Meteorites are not exempt from customs clearance, however, be rest assured, THE FOSSIL STORE™ products will clear customs internationally.
Items held by customs
Customs in your country may hold your order for clearance checks. This is not unusual for the products inner industry, and in most cases this hold will not impede the delivery time.
If your order is delayed by Customs, they will contact you through normal procedures; it is your responsibility to enquire or respond to your local Customs to help complete and, or speed up the process.
*Please note: If your local Customs corresponded with you directly, it is important that you respond to the direct enquiry before contacting THE FOSSIL STORE™.
After Correspondence With Your Local Customs?
*Please note: It is important you follow the steps above first to streamline this process. Once you have responded to your local customs, they will confirm if your items can be cleared, or if you need to contact us to confirm the products of sale are detailed correctly. This is a normal procedure on a rare occasion.
THE FOSSIL STORE™ broker will contact your local customs, confirming the product as a fossil and not a recently extinct species under the CITES act, and you order will continue it's normal process of transport to your address.
While there are no direct concerns for shipping certified Fossils internationally. Customs may hold items until passed through the above method. IF you have any concerns regarding a customs notice you can email email@example.com.
Customs Duty Tax is your responsibility; learn more on our International Shipping Page: