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Returns Guide

For Returns

Please request to activate any return/s to
THE FOSSIL STORE . Wheatland Rd . Wirral . CH60 1XY . UK




Yes! Nothing has changed apart from a possible delay on refunds for returned items - all returns are subject to quarantine for 14 days until it is safe for our staff to examine your returns for the safety of our staff and you, our customers.


THE FOSSIL STORE returns guide will help you understand what product/s you can return, how to return your product/s and how much time you have to return such items.

Return any goods purchased from THE FOSSIL STORE in their original condition for an exchange or full refund within 21 days.

(excludes sale items, outsourced products, projects, custom orders and minus any handling or delivery fees incurred)

For us to accept any returns, all items must not be; damaged, tarnished, scratched, altered, worn, missing original packaging or related accessories.

Please contact THE FOSSIL STORE before returning your Palaeontological Fossil, Artefact or Mineral product to us with the original invoice.

All conditions apply to our pop up shops, exhibitions and online stores. We do not cover the cost of returns at this time. Returns must be sent by insured signed for-recorded delivery

Once we have received your return/s we'll confirm receipt by email notifying you that we are dealing with your return/s, followed by; 1/A replacement product/s where available. If an item is out of stock we will contact you and let you know when it will be back in stock or help you with another product. 1/B Issue you a full refund, excluding any handling and delivery fees incurred.


Do not worry, this is an “innocent mistake”, however, it is your legal obligation to notify a staff member of THE FOSSIL STORE as soon as possible by writing to Once confirmed, we'll book our courier on a date of your choosing to collect the incorrect item/s in their original parcel, at our cost.

Identifying you have received the correct item/s; you will receive two methods of identification, one by email and one included with your product.
These methods include the original photograph of your item/s that were listed on our website (proof of item/s purchased), these are included on the certificate of authenticity which we provide for free with all THE FOSSIL STORE products.
This is a photograph of the product/s you have purchased from us at THE FOSSIL STORE. By law you must inform us THE FOSSIL STORE of any incorrect item/s that have been "innocently sent by mistake" to you.
If you have received an incorrect item/s it is your legal obligation to inform a member of our staff at THE FOSSIL STORE as soon as possible at


Our returns guide states that If you wish to cancel a Palaeontological Fossil, Artefact or Mineral product order before dispatch, please send us an email to and include the following for us to respond;

  • Full name
  • Product name
  • Invoice number
  • SKU number


If your goods are faulty, please contact us as soon as possible. You have 21 days from receipt of delivery to report a faulty product. Once returned we will send your replacement or alternatively, provide a full refund, excluding any handling and delivery fees incurred.


If you have any questions, please write to us at or use our contact form (found on our contact page via the link in the footer of our website). For further information, please read our terms and conditions.


In addition to your 14 Days Return Guarantee, (21 Days Return Guarantee with THE FOSSIL STORE) you have a statutory right to cancel your order and receive a full refund (including delivery charges if the whole of your order is cancelled) provided you notify us before your order is dispatched from our studio. Any written cancellation notice should be sent to and include the following for us to respond;

  • Full name
  • Product name
  • Invoice number
  • SKU number



Under our returns guide policy, THE FOSSIL STORE is under no obligation to accept returns and provide refunds for goods that do not comply with our terms and conditions (notwithstanding your statutory rights). Goods that are not accepted by us will be returned to you. If we have not received returned goods within a reasonable time following any returns or cancellations, we reserve the right to hold the funds used in conjunction with the purchase until we receive the order in its original state.

Furthermore to these conditions, if the purchaser changes their mind or has not fully and carefully understood our full descriptions, sizes or condition report we reserve the right not to accept goods back on a full refund basis however, we may apply a credit note or credit at that time against another product on our website or in stock as a replacement (less future postal costs which shall be applied in the case of replacement products at the discretion of THE FOSSIL STORE). For further Terms and Conditions, please see our Terms and Conditions.

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