HEALTH + SAFETY IS OUR NUMBER 1 PRIORITY
COVID-19 UPDATES - STAY SAFE!
ARE WE STILL ACCEPTING RETURNS?
Yes! Nothing has changed, please read our Returns Policy below for more information on our returns guide and terms.
- Please return your order in the same condition, in the original packaging and in the original box.
Due to the current situation there will be a slight delay on refunds for returned items - all returns are subject to quarantine for 2 weeks until it is safe for our staff to examine your returned parcel. This helps us to better protect our customers like you.
You can contact us directly at firstname.lastname@example.org, or through our chat icon on thefossilstore.com. We will get back to you as soon as we can.
14 DAY RETURN GUARANTEE
Returns guide by THE FOSSIL STORE will help you to better understand what product/s you can return, how to return your product/s and how much time you have to return such items.
You can return goods purchased from The Fossil Store (excluding sale items and special orders), for an exchange, credit note or a full refund (excluding delivery) as long as it’s within 14 days of receiving your order. In all cases, to qualify for a refund, the item/s returned must be in their original condition ready for inspection. We cannot accept returns on any items that are damaged, tarnished, scratched, altered or worn jewellery items such as earrings and must include the original packaging, including any related accessories. Please contact us by email before returning your product/order to us, with receipt.
We will be unable to process any exchange or refund without a proof of purchase receipt. These conditions apply to products purchased through our pop up shops, website and exhibition stand. Goods are returned to us at your own cost. We recommend that you send your returns by recorded signed for delivery with insurance for the full value of the item/s purchased.
Once we have received the returned item/s, we will confirm receipt of your delivery by email and notify you that we are dealing with your return/s, followed by; 1/A replacement product/s where available. If an item is out of stock we will contact you and let you know when it will be back in stock or help you with another product. 2/Alternatively we can issue you a full refund, excluding any and all delivery charges we have incurred and any custom fabrication requests, including a handling fee at a rate of 10%.
Our returns guide states that If you wish to cancel an order before dispatch, please send us an email to email@example.com. Please make sure you have your invoice and order/reference/SKU number, name and address ready available including the card you used for payment as it may be required to help speed up the process of cancelling your order.
If your goods are faulty or do not meet the description given, please contact us as soon as possible, you have 72 hours from receipt of delivery to contact us for faulty products. Once your purchase has been returned we will send your replacement product/s where available, or alternatively, provide a full refund, excluding any and all delivery charges incurred.
If you have any queries, you can contact our team by email at firstname.lastname@example.org or use our contact form on our contact page found on the footer of our website. For further information please read our terms and conditions.
In addition to your 14 Days Return Guarantee, you have a statutory right to cancel your order and receive a full refund (including delivery charges if the whole of your order is cancelled) provided you notify us before your order is dispatched. Any written cancellation notice should be sent to email@example.com.
Under our returns guide policy, The Fossil Store is under no obligation to accept returns and provide refunds for goods that do not comply with our terms and conditions (notwithstanding your statutory rights). Goods that are not accepted by us will be returned to you. If we have not received returned goods from you within a reasonable time following returns or cancellations, we reserve the right to hold the funds used in conjunction with the purchase until we receive the order in its original state.
Furthermore to these conditions if the purchaser changes their mind or has not fully and carefully understood our full descriptions, sizes or condition report we reserve the right not to accept goods back on a full refund basis but may apply a credit note or credit at that time against any other product on our website or in stock as a replacement (less future postal costs which shall be applied in the case of replacement products at the discretion of The Fossil Store). For further Terms and Conditions on our Returns Policy, please see our Terms and Conditions.