Can't find what you're looking for? Our customer experience team is ready to help you via email or phone!

Email

We're here for you whatever your needs are info@thefossilstore.com

 

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Expert advice: +44 [0] 151 342 1151
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Returns

To begin a returns process read our Returns Policy + email info@thefossilstore.com

THE FOSSIL STORE™ is a preparation and design studio that specialises in palaeontology. As an independent business, we work with companies, agencies, galleries and individuals all over the world.

THE FOSSIL STORE™ procures the highest quality discoveries to achieve the best results throughout of product range. From excavation and conception, THE FOSSIL STORE™ designs and oversees all our processes in-house, guaranteeing we deliver authentic and original pieces every time.

We look forward to hearing from you: info@thefossilstore.com >

 

Relax, THE FOSSIL STORE™ has all your items covered!

COA // Lifetime Guarantee

All THE FOSSIL STORE™ products described within our online shop, popup shops and exhibitions are accompanied with a ‘Certificate of Authenticity’ document. This is THE FOSSIL STORE™ guarantee to you, the purchaser of the authenticity attribution, origin, age and genus/type and description. This is your personal assurance that we have sold you what has been illustrated and described. We catalogue each sale enabling us to identify any historic item. Without THE FOSSIL STORE™ ‘Certificate of Authenticity’ the value of your item may depreciate. Similar to a bond, this is our money back guarantee that the item you purchase is a genuine fossil or mineral of natural history. This is also in line with our website terms and conditions and descriptions and is your personal assurance of the guaranteed attribution that THE FOSSIL STORE™ has supplied to you, the purchaser, an authentic and natural product as described.

 

COA // Certificates Of Authenticity

In issuing the C.O.A. (Certificate of Authenticity) document, acts as a bond between THE FOSSIL STORE™ (the seller) and you (the buyer) and original client, we guarantee accurate information and authenticity of your new product. This will also include the provenance for each product, as seen on our website for the relative product category. This document may be used for insurance purposes at any time in the future by you (the client), accompanied with the original invoice provided by us, (THE FOSSIL STORE™).

The certificate of authenticity is the accurate description of your purchased item. The authentication lists the region of the find, the age, type and is signed by a representative of THE FOSSIL STORE™. We offer this assurance to provide comfort in knowing all our products are genuine, authentic specimens excavated from around the world by qualified professionals and authenticated by accredited museums and Palaeontologists and other learned institutions.

 

 

 

Restoration + Conservation

Conservation, restoration and repairs. The reality of unearthing any natural fossil or mineral is that the vast majority of specimens quite often come out of the ground in multiple sections and require further conservation. The ‘general rule’ is an acceptance of a 25% bar on restoration, if approximately or more than 75% of the element is complete, this is then considered an acceptably fair specimen with conservation.

For a correlation of this rule and when considering Museum collections, particularly vertebrate and dinosaurian specimens, the level of acceptance is much higher if only 25% of the fossil is original and 75% is not or has been cast from other known specimens, this is considered acceptable. However when considering minerals an 80% -100% unrestored state would be more in line with what is considered a good or fair condition in most collections.

Fossil repairs are almost always necessary, as a matter of course, particularly with vertebrate specimens, bone, claws and teeth type fossil material.

These normally need to be stabilised and repairs affected to any breaks or fractures caused historically in the fossil layers or during the extraction process from the ground. This is undertaken with sympathy to the originality, by a good fossil preparation laboratory, often associated with a recognised company or museum service. Under the right circumstances, we acquire projects which are prepared and restored in-house. This will be in our descriptions or requested condition reports. Some exceptional specimens require no work or stand alone without further conservation, this will be noted in our descriptions.

Legality + Cautionary Notes

THE FOSSIL STORE™ only trades fossils and associated materials that are legally sourced. Any fossils exports and imports which are currently being reviewed or have current restrictions and that may be illustrated in our website catalogue were acquired before the current regulations changed. Recent or new changes in the law of the country of origin may be applied by the country of origin from a certain date which may be post historic collecting.

For example, dinosaur eggs and nests; currently these are not legally allowed to be exported directly from China, even though within China’s borders there is a healthy selling market, at fossil shows for example, with independent Chinese traders selling eggs and egg nests etc. Like most businesses in the fossil industry, we will not deal with any business or take part in any transactions based outside of any legal guidelines. THE FOSSIL STORE™ deals solely with legally acquired fossils, some of which may have been acquired in old or historic collections some time ago and prior to any new or recent rules and legislation.

Legislation banning collecting or exporting. When dealing with fossils it is easy to find an overwhelming volume of categorical specimens on the trading markets within the fossil industry. We advise when looking to invest in any fossil, do your research in the business you are intending to make a purchase from. Many businesses in China selling reptile specimens can be more than 90% fake, fossil dinosaur eggs can also be very much over-restored, single eggs and nests shaped with random shell fragments made into eggs.

North Africa has also been known as a region of many fakes particularly in exporting fake trilobites in great quantities which have been expertly cast making it difficult to identify from a novice point or perspective. If in doubt we are always happy to help in these scenarios as we can only imagine for the purchaser, an unsettling experience, not knowing if what you have brought back from the souk, is a fossil or a resin cast within an ordinary rock nodule.

Valuations

Please note THE FOSSIL STORE™ does not certify or value third-party items unless collaborating on a project commissioned by an authority, gallery or museum where fees are applicable prior to any valuation.

Certifying third party specimens often requires a physical examination. Some fossils can be evaluated for division, probate and insurance at long distance with clear accurate photography. Accurate dimensions and provenances are required.

THE FOSSIL STORE™ provides the highest standard when authenticating and valuing palaeontological items. For further information please write to info@thefossilstore.com

 

Relax, THE FOSSIL STORE™ has all your items covered!

COA // Lifetime Guarantee

All THE FOSSIL STORE™ products described within our online shop, popup shops and exhibitions are accompanied with a ‘Certificate of Authenticity’ document. This is THE FOSSIL STORE™ guarantee to you, the purchaser of the authenticity attribution, origin, age and genus/type and description. This is your personal assurance that we have sold you what has been illustrated and described. We catalogue each sale enabling us to identify any historic item. Without THE FOSSIL STORE™ ‘Certificate of Authenticity’ the value of your item may depreciate. Similar to a bond, this is our money back guarantee that the item you purchase is a genuine fossil or mineral of natural history. This is also in line with our website terms and conditions and descriptions and is your personal assurance of the guaranteed attribution that THE FOSSIL STORE™ has supplied to you, the purchaser, an authentic and natural product as described.

 

COA // Certificates Of Authenticity

In issuing the C.O.A. (Certificate of Authenticity) document, acts as a bond between THE FOSSIL STORE™ (the seller) and you (the buyer) and original client, we guarantee accurate information and authenticity of your new product. This will also include the provenance for each product, as seen on our website for the relative product category. This document may be used for insurance purposes at any time in the future by you (the client), accompanied with the original invoice provided by us, (THE FOSSIL STORE™).

The certificate of authenticity is the accurate description of your purchased item. The authentication lists the region of the find, the age, type and is signed by a representative of THE FOSSIL STORE™. We offer this assurance to provide comfort in knowing all our products are genuine, authentic specimens excavated from around the world by qualified professionals and authenticated by accredited museums and Palaeontologists and other learned institutions.

 

 

 

Restoration + Conservation

Conservation, restoration and repairs. The reality of unearthing any natural fossil or mineral is that the vast majority of specimens quite often come out of the ground in multiple sections and require further conservation. The ‘general rule’ is an acceptance of a 25% bar on restoration, if approximately or more than 75% of the element is complete, this is then considered an acceptably fair specimen with conservation.

For a correlation of this rule and when considering Museum collections, particularly vertebrate and dinosaurian specimens, the level of acceptance is much higher if only 25% of the fossil is original and 75% is not or has been cast from other known specimens, this is considered acceptable. However when considering minerals an 80% -100% unrestored state would be more in line with what is considered a good or fair condition in most collections.

Fossil repairs are almost always necessary, as a matter of course, particularly with vertebrate specimens, bone, claws and teeth type fossil material.

These normally need to be stabilised and repairs affected to any breaks or fractures caused historically in the fossil layers or during the extraction process from the ground. This is undertaken with sympathy to the originality, by a good fossil preparation laboratory, often associated with a recognised company or museum service. Under the right circumstances, we acquire projects which are prepared and restored in-house. This will be in our descriptions or requested condition reports. Some exceptional specimens require no work or stand alone without further conservation, this will be noted in our descriptions.

Legality + Cautionary Notes

THE FOSSIL STORE™ only trades fossils and associated materials that are legally sourced. Any fossils exports and imports which are currently being reviewed or have current restrictions and that may be illustrated in our website catalogue were acquired before the current regulations changed. Recent or new changes in the law of the country of origin may be applied by the country of origin from a certain date which may be post historic collecting.

For example, dinosaur eggs and nests; currently these are not legally allowed to be exported directly from China, even though within China’s borders there is a healthy selling market, at fossil shows for example, with independent Chinese traders selling eggs and egg nests etc. Like most businesses in the fossil industry, we will not deal with any business or take part in any transactions based outside of any legal guidelines. THE FOSSIL STORE™ deals solely with legally acquired fossils, some of which may have been acquired in old or historic collections some time ago and prior to any new or recent rules and legislation.

Legislation banning collecting or exporting. When dealing with fossils it is easy to find an overwhelming volume of categorical specimens on the trading markets within the fossil industry. We advise when looking to invest in any fossil, do your research in the business you are intending to make a purchase from. Many businesses in China selling reptile specimens can be more than 90% fake, fossil dinosaur eggs can also be very much over-restored, single eggs and nests shaped with random shell fragments made into eggs.

North Africa has also been known as a region of many fakes particularly in exporting fake trilobites in great quantities which have been expertly cast making it difficult to identify from a novice point or perspective. If in doubt we are always happy to help in these scenarios as we can only imagine for the purchaser, an unsettling experience, not knowing if what you have brought back from the souk, is a fossil or a resin cast within an ordinary rock nodule.

Valuations

Please note THE FOSSIL STORE™ does not certify or value third-party items unless collaborating on a project commissioned by an authority, gallery or museum where fees are applicable prior to any valuation.

Certifying third party specimens often requires a physical examination. Some fossils can be evaluated for division, probate and insurance at long distance with clear accurate photography. Accurate dimensions and provenances are required.

THE FOSSIL STORE™ provides the highest standard when authenticating and valuing palaeontological items. For further information please write to info@thefossilstore.com

 

RELAX w\ FREE Worldwide Tracked Delivery

Yes, all THE FOSSIL STORE™ products currently include free worldwide delivery; tracked + signed for, and include 21 day returns [for none-SALE items]! So relax - we've got you covered!

Please note: THE FOSSIL STORE™ is able to deal with small items with ease. However, because we are a small family ran business we want to make sure your items are prepared and packaged securely. We're not a chain and our products required a little more consideration to arrive to you safely.

For larger orders, we purpose-build custom crates and install special foam to our pieces. So please be patient we're working on your order. If you wish to contact us for a more accurate arrival date please write to: info@thefossilstore.com

 

 

  

Processing + Delivery Times

Our Processing Times

Small      -  product/s estimates: 1-2 days   - 20kg   -   cardboard box
Medium   -  product/s estimates: 1-5 days   - 40kg   -   wooden crate
Large      -  product/s estimates: 3-14 days  - 40kg+ -   Pallets & containers

*Please note: Processing times may vary on larger orders. All parcels are delivered via various national and international couriers and their lead times may vary. Once your order is out for delivery, we are not responsible for any delays and you will need to contact the courier directly with the tracking number we have provided.

 

Delivery / Courier Lead Times

Small      -  1-7 days   | Air freight   -   or 7-42+ days | sea freight
Medium   -  1-10 days | Air freight   -   or 7-42+ days | sea freight
Large      -  3-21 days | Air freight   -   or 7-42+ days | sea freight

 

IMPORTANT; INSPECT Your Order on Arrival!

Please inspect your SIGNED-FOR items on delivery!

If your product/s are damaged on arrival, you MUST advise the driver to provide a damaged goods delivery note and sign the damaged goods delivery note. (Once you have signed for and accepted a delivery, we cannot process a claim and therefor, we are unable to accept any returns.

By failing to let us know of any damage on their arrival, we will be unable to process an insurance claim for you. Processing claims is much easier if we have all the information we need; The more details you provide, the sooner we can settle the claim.

While cases of damaged goods are very unlikely, we highly recommend having someone present at the delivery point to confirm the product/s have arrived in pristine condition and that nothing is missing.

A signature will be required upon receipt of your delivery. If you are not in to take delivery of your parcel, the courier will normally leave a calling card informing you of what to do next, whether it's to collect your order or have it re-delivered by your local post office or local couriers to a time that suits you. This is your responsibility to follow up on the delivery or re-delivery of your order with the courier directly.

 

Customs Charges

Custom charges are your (the customers) responsibility.

Any applicable import or customs, duties and charges, may be charged once the parcel reaches the country of destination. We cannot control or predict what these charges may be as policies vary between countries and change without notice. For more information on charges in your country from the United Kingdom, please contact your local Customs Office in your country. Once your parcel has arrived in your country, it will be passed to an internal postal service, according to standard delivery procedures.

If you are not available when the parcel is delivered, the delivery driver will leave a calling card with instructions with information on how to collect your parcel. Please contact your local post office for prices on import or customs, duties or chargers. (Please note: We can not accept responsibility for late arrivals of deliveries or lost parcels by any courier used). Extra insurance cover is available on request with additional fees, for more information please write to info@thefossilstore.com.

 

Tracked \ Signed-For

A signature will be required when you receive your delivery. If you are not in to take delivery of your parcel, the courier will normally leave a calling card informing you of what to do next, providing options to collect your order or have it re-delivered by your local post office or local couriers to a time that suits you.

If you are not available when the parcel is delivered, the delivery driver will leave a calling card with instructions with information on how to collect your parcel.

Please note: We can not accept responsibility for late arrivals of deliveries or lost parcels by third-party courier services. For more information please email info@thefossilstore.com.

Additional Handling Fees

Additional handling fees are charged for orders that are not signed-for and are returned to us by the couriers. Our handling fee covers time to process your initial order from online order, physical order, packaging, delivery, followed by; chargebacks, re-listing fee, re-stocking fee, re-photographing fee. THE FOSSIL STORE™ is very true to time and cost of our resources that have been used. We THE FOSSIL STORE™ will charge any additional fees accordingly.

 

Express Delivery

All THE FOSSIL STORE™ orders are sent via: Signed For & Tracked. For special request please write to: info@thefossilstore.com

Where we will be able to provide pricing and the earliest time of arrival to your door. Once confirmed and payment has been received we will be able to process your order for you.

 

Alternate Address

You have the option of providing a delivery address that is different to your billing address during your order process on our checkout page. We will enclose an invoice in your parcel. If you wish for your invoice to be delivered to your billing address, please notify us when you place your order so we can arrange this for you. We may require additional fees when shipping items to the Channel Islands, Islands, Highlands or other remote locations similar to these. Deliveries destined for remote areas may take longer and be subject to a surcharge, under these circumstances we will contact you.

 

Worldwide Delivery Pricing

When we charge for Worldwide delivery - simply add a product to the BAG and on the "pop out BAG", add your post code in to the delivery calculator to find the cost to delivery to your door - that's it!

 

Additional Surcharges

We may required additional surcharges for destinations that incur a higher delivery rate. If required, we'll be in touch to take an additional payment before we send your order. If you want to know if you might incur an additional surcharge before you order with us, you can write to info@thefossilstore.com

RELAX w/ FREE UK Delivery

UK destinations

Deliveries on all orders made by THE FOSSIL STORE are FREE to the mainland United Kingdom (free delivery may exclude the Channel Islands, Scilly Isles, Scottish Islands and some areas of the Scottish Highlands, Eire, Northern Ireland and all other international regions).

 

 

Price Guidelines

We're all good - it's FREE delivery to the mainland UK!
 

Express Delivery

Express delivery is available - please write to info@thefossilstore.com.

Times + Delivery

Small product/s processing times usually takes 1-2 days with a delivery time of 2-6 days.

Larger product/s processing times usually takes 3-7 days with a delivery time of 4-14 days.

*Please note: All parcels are delivered via various national and international couriers - lead times may vary and are likely to be extended over public holidays.

 

National / United Kingdom

SM / 2-6 Days
MD / 3-10 Days
LG / 4-14 Days
 

IMPORTANT // Please READ ≈

INSPECT Your Order on ARRIVAL!

Please inspect your SIGNED-FOR items on delivery! See our returns policy for more information on how to inspect your delivery and what is required for a return to THE FOSSIL STORE.

Check your order with the courier

If your product/s are damaged on arrival, you MUST advise the driver and sign a damaged goods delivery note. (Once you have signed for and accepted a delivery, we cannot process a claim and therefor, we are unable to accept any returns.

Notify us of damages immediately

By failing to let us know of any damage on their arrival, we will be unable to process an insurance claim for you. Processing claims is much easier if we have all the information we need; The more details you provide, the sooner we can settle the claim.

While cases of damaged goods are very unlikely, we highly recommend having someone present at the delivery point to confirm the product/s have arrived in pristine condition and that nothing is missing.

A signature will be required upon receipt of your delivery. If you are not in to take delivery of your parcel, the courier will normally leave a calling card informing you of what to do next, whether it's to collect your order or have it re-delivered by your local post office or local couriers to a time that suits you. This is your responsibility to follow up on the delivery or re-delivery of your order with the courier directly.

Customs Charges

Custom charges are your (the customers) responsibility.

Any applicable import or customs, duties and charges, may be charged once the parcel reaches the country of destination. We cannot control or predict what these charges may be as policies vary between countries and change without notice. For more information on charges in your country from the United Kingdom, please contact your local Customs Office in your country. Once your parcel has arrived in your country, it will be passed to an internal postal service, according to standard delivery procedures.

If you are not available when the parcel is delivered, the delivery driver will leave a calling card with instructions with information on how to collect your parcel. Please contact your local post office for prices on import or customs, duties or chargers. (Please note: We can not accept responsibility for late arrivals of deliveries or lost parcels by any courier used). Extra insurance cover is available on request with additional fees, for more information please write to info@thefossilstore.com.

 

Alternate Address

You have the option of providing a delivery address that is different to your billing address during your order process on our checkout page. We will enclose an invoice in your parcel. If you wish for your invoice to be delivered to your billing address, please notify us when you place your order so we can arrange this for you. We may require additional fees when shipping items to the Channel Islands, Islands, Highlands or other remote locations similar to these. Deliveries destined for remote areas may take longer and be subject to a surcharge, under these circumstances we will contact you.

Returns Guide

Please contact us regarding your FOSSIL, MINERAL, ARTEFACT or METEORITE with your name, order reference, product name, invoice total. For a return to be fully processed, please read our returns policy below to confirm your eligibility:  info@thefossilstore.com

21 Day Returns Guarantee

THE FOSSIL STORE returns guide will help you understand what product/s you can return, how to return your product/s and how much time you have to return your product/s.

Once you have confirmed your eligibility, write to us and we can assist with booking your return - please read the following before contacting us to make sure you qualify with our returns policy.

All items purchased from THE FOSSIL STORE must be returned in their original condition and with your logo emblem seal intact for an exchange or full refund within 21 days. 

(Excludes SALE items, outsourced products, projects, custom orders). 

For us to accept any returns, all items must not be; damaged, tarnished, scratched, altered, worn, used, missing original packaging or related accessories.

All conditions apply to our pop up shops, exhibitions and online stores. Unfortunately we can not cover the cost of returns as we currently provide FREE worldwide delivery. Returns must be sent by insured signed for-recorded delivery. 

Once we have received your return/s, we can process your return/s and follow up with; 1/A replacement product/s 1/B Issue a credit voucher to be used against other items in our online shop for the value of your returns. 1/B Issue you a full refund, excluding any handling and delivery fees incurred.

Received Incorrect Product/s

Don't worry, this is an "innocent mistake" on our part.

However, it is your legal obligation to notify THE FOSSIL STORE at; info@thefossilstore.com.

Once informed, we will book a courier on a date of your choosing to collect the incorrect product/s. These product/s must be in their original packaging, undamaged and in the original packaging box.

Identifying you have received the correct product/s; you will receive two methods of identification, one by email and one included with your product/s.
These methods include the original photograph of your product/s that were listed on our website (proof of product/s purchased), these are included on a certificate of authenticity which we provide for free with all THE FOSSIL STORE products.
This is a photograph of the product/s you have purchased from us at THE FOSSIL STORE. By law you must inform THE FOSSIL STORE of any incorrect product/s that have been "innocently sent by mistake" to you.
If you have received incorrect product/s it is your legal obligation to inform THE FOSSIL STORE as soon as possible at; info@thefossilstore.com

Order Cancellation

Our returns guide states that If you wish to cancel a FOSSIL, MINERAL, ARTEFACT or METEORITE product/s order before dispatch, please send us an email to info@thefossilstore.com and include the following information. This information will help us to cancel you order promptly;

• Full name
• Product name
• Invoice number
• SKU number

Faulty Product/s

If your goods are faulty, please contact us as soon as possible. You have 21 days from receipt of delivery to report a faulty product. Once returned we will send your replacement or alternatively, provide a full refund, excluding any handling and delivery fees incurred.

Receiving your Product/s // Damaged Goods

Please inspect your product/s on delivery.
Do not sign for, or let the driver go until you are happy with the delivery.
Damaged goods! Driver must sign a damaged goods delivery note.
Take photographs of the driver + delivery vehicle registration.
Photograph damaged products + safely re-package the goods.

If your product/s are damaged on arrival, you MUST advise the driver and sign a damaged goods delivery note. (Once you have signed for and accepted a delivery, we cannot process a claim and therefore, we are unable to accept any returns).

By failing to let us know of any damage on their arrival, we will be unable to process an insurance claim for you. Processing claims is much easier if we have all the information we need; The more details you provide, the sooner we can settle the claim.

While cases of damaged goods are very unlikely, we highly recommend having someone present at the delivery point to confirm the product/s have arrived in pristine condition and that nothing is missing.

Can you get a refund for damaged goods?

We do not offer refunds for damaged goods. Couriers insurance covers damaged goods in transit. This can only be claimed if the delivery driver signs a damaged goods delivery note on delivery.

How to make a claim?

If your goods have arrived damaged, you MUST contact us right away so we can process the claim as soon as possible with the couriers.

Before you write to us at info@thefossilstore.com, please make sure you have the following:

- PDF Purchase Invoice
- Photographic evidence of the damage
-Photographic evidence of the driver & delivery vehicle
- Any additional details that you can provide that may help us

Statutory Rights

In addition to the UK law for your statutory 14 day returns policies. THE FOSSIL STORE is proud to guarantee our 21 day returns guarantee. Within your 21 days of receiving your order, you have a statutory right to cancel your order and receive a full refund (excluding our handling fees and courier fees).

Any written cancellation notice should be sent to info@thefossilstore.com and include the following:

• Full name
• Product name
• Invoice number
• SKU number

 

Our Obligation

Under our returns guide policy, THE FOSSIL STORE is under no obligation to accept returns and provide refunds for goods that do not comply with our terms and conditions (notwithstanding your statutory rights). Goods that are not accepted by us will be returned to you. If we have not received returned goods within a reasonable time following any returns or cancellations, we reserve the right to hold the funds used in conjunction with the purchase until we receive the order in its original state.

Furthermore to these conditions, if the purchaser changes their mind or has not fully and carefully understood our full descriptions, sizes or condition report we reserve the right not to accept goods back on a full refund basis however, we may apply a credit note or credit at that time against another product on our website or in stock as a replacement (less future postal costs which shall be applied in the case of replacement products at the discretion of THE FOSSIL STORE). For further Terms and Conditions, please see our Terms and Conditions.

Further Enquiries

If you have any questions, please write to info@thefossilstore.com.

Terms and conditions for The Fossil Store and everything you need to know can be found on this page. If you have any further enquiries regarding our Terms & Conditions please contact us using our contact form on our contact page.

 

Authenticity + Guarantees

The Fossil Store issues a personally signed certificate of authenticity for every fossil, mineral and actual item offered and sold online and offline. The Fossil Store guarantees its descriptions in perpetuity and will validate and authenticate every element of a prehistoric or antiquity nature. The photographic identification certificate describes the type, location and age of the artefact and may also contain a brief historical note or information on the process of fossilisation and historical data.

Our Contract

The Fossil Store international online shop, United Kingdom and Definitions. These General Terms and Conditions will apply when you access The Fossil Store Online Shop or place orders to purchase any of the goods on The Fossil Store Online Shop-Uk. Any reference to WE/US/OUR in these Terms is a reference to The Fossil Store online and any reference to YOU/YOUR means you, the user of the Website. Please read these Terms carefully before using the Website and placing your order. By accessing any part of the Website or ordering goods from the Website, you agree to be bound by these Terms. All orders are subject to availability and will not constitute a binding contract of sale until accepted by us which applies once we have dispatched your order to you. We reserve the right to refuse to accept an order. Purchases made on the Website are for your personal or gift use and are not to be used for re-sale, commercial purposes or any other commercial benefit. We reserve the right to refuse orders for multiple quantities of an item ordered by any one customer or to anyone postal address.

Order Process

You may select items from our range of goods, details of which will be added to the Shopping Cart. By clicking on the “Continue” button you submit an offer to buy the goods in the Shopping Cart. As soon as this offer is accepted by us your order forms a binding contract of sale between you and us. We will file a copy of any orders that are accepted by us. When processing your order, items are sent to you once your payment has cleared our banking system. If for any reason any items chosen are out of our stock we may select a replacement to fulfil your order.

Product Photography

THE FOSSIL STORE holds all rights to all product photography through Benjamin Allison / VOSSO®. THE FOSSIL STORE product photography throughout our online shop/s, physical shop/s, pop up shop/s, exhibitions and through third-party advertisement; whether through third parties, social mediums or advertising companies are protected by copyright as artistic works by Benjamin Allison and THE FOSSIL STORE. Our product photography is produced in-house solely by THE FOSSIL STORE and not outsourced. All rights are reserve for use only by Benjamin Allison through THE FOSSIL STORE or VOSSO®.

Electrical Components

All THE FOSSIL STORE electrical products and their components are fitted, tested and passed by certified electricians to the UK legal requirement. Upon purchase, all electrical items are the sole responsibility of the customer/bearer. It is your duty and responsibility to test our electrical products and their components by a certified electrician. Annual maintenance checks is recommended for your safety. All electrical products are not the responsibility of THE FOSSIL STORE once received by you. THE FOSSIL STORE is not liable for any faults, affects, damages or injuries to you or third-parties after purchased and received from THE FOSSIL STORE.

Customs Charges - Import Export

Any applicable import or customs, duties and charges, may be charged once the parcel reaches the country of destination. We cannot control or predict what these charges may be as policies vary between countries. Once your parcel has arrived in your country of destination, it will be passed to an internal postal service, according to standard delivery procedures.

If you are not available when the parcel is delivered, the delivery driver will leave a calling card/email/phone call with instructions with information on how to collect your parcel. Please contact your local post office for prices on import or customs, duties or chargers. (Please note: We can not accept responsibility for late arrivals of deliveries or lost parcels by any courier used). Extra insurance cover is available on request with additional fees, for more information please email us at info@thefossilstore.com.

After-purchase | Product Responsibility

THE FOSSIL STORE bears no liability to any product after sale. THE FOSSIL STORE product/s must be placed behind glass to avoid damage, injury or mishandling of any product. THE FOSSIL STORE requires all small products up to 5Kg are placed in locked cabinets. Larger items and all items over 5Kg must be placed behind a toughened glass within a wall or on or within a solid wall that it is securely fixed into. THE FOSSIL STORE product/s must not be accessible to anyone, for the safety of both the owner/bearer and the product/s. We are not responsible for any damage or injury in anyway whatsoever. THE FOSSIL STORE product/s are the responsibility of the owner.

Payment

PayPal offers a variety of different payment methods. You confirm that the credit or debit card that is being used is yours. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We offer the following payment methods through PayPal to ensure that shopping at The Fossil Store online Store is both secure and convenient. PayPal also allows you to pay by E-Check including the following credit/debit cards which are accepted in The Fossil Store online shop: American Express MasterCard VISA Maestro Solo The Fossil Store orders will not be dispatched until payments confirmed, validated, lawful and made in full. All prices are quoted in (£) Sterling and include Tax. All quoted prices exclude delivery charges unless shipping to the United Kingdom where postage is free. PayPal is a safer, faster and a more secure way to pay online. Your financial details are never shared and PayPal remembers everything for you, safeguarding your bank, credit or debit card details. All you need is your email address for quick, easy payment. It is free to send money in the same currency to anyone in the UK when you use your bank account or balance. PayPal uses certified encryption technology to protect your data from unauthorised access by third parties. Your order and credit card details are transmitted using the encrypted form, SSL (Secure Socket Layer) and 3D Secure procedures. All personal information is handled confidentially. To ensure that your online credit card payment is as secure as possible, using Verified by Visa and MasterCard® SecureCode™, internationally recognised authentication technology collectively known as 3D Secure. 3D Secure protects your credit cards against unauthorised use to minimise the risk of online credit card fraud. Placing your order authorises The Fossil Store to charge your credit/debit card account with the purchase amount. Payment is not taken until you accept our Terms and Conditions. In order to avoid delays in processing your order, please ensure that your name, card number, expiry date and security code are entered correctly as displayed on your card. The security code is the last 3 digits printed over the top of the signature field on the back of your MasterCard or VISA card. On American Express cards, the 4-digit security code is printed on the front of the card, to the right above your card number. If your card issuer participates in this program, you will be asked to enter an additional password to confirm your identity as the rightful cardholder. After entering your card details and submitting your order, you will be redirected to a page hosted by your card issuer where you can enter your password. If you are not yet registered for 3D Secure, you can do so free of charge in just a few steps during the online order process or contact your card issuer directly to register. Alternatively, you can select a different payment type. The password you select during the registration process is only known by you and your card issuer and is requested with every purchase.

Your Promise To Us

Before placing an order you can view and amend your order details at any time by clicking on the Shopping Cart. You will automatically be sent an e-mail confirming receipt of your order (Confirmation E-Mail) with a summary of the details of your order, which we would recommend that you print out and keep for your own records. The Confirmation E-mail does not constitute our acceptance of your order; it merely records the fact that we have received the order. You are over 18 and all information and details provided by you to us (including online registration) are true, accurate and up to date in all respects and at all times. Whilst we will do our best to deliver your goods within the delivery time you have selected with your purchase, sometimes it may take longer than expected. You accept that on occasion, it may take us more than 30 days to deliver your goods and we thank you for your patience should this occur. If you change your mind in the meantime, you have the right to cancel your order in accordance with our Terms and Conditions. In the event that we are unable to meet the original delivery time stated, we will notify you of this as soon as possible and at the same time specify a new estimated delivery time. Where you have ordered multiple goods, we may sometimes need to deliver your goods in more than one delivery. If for any reason the goods ordered by you are not available at the time you place your order, we will notify you of this by e-mail. No contract of sale will be concluded in respect of goods that are not available. As soon as the goods are delivered to you, they become your responsibility. If for any reason goods ordered by you have not been paid for prior delivery, payment will be required same-day as delivery, regardless of item quantities or whom signs or receives an order from The Fossil Store. If these terms are broken you may be liable and incur further charges. Please contact The Fossil Store if you have any queries regarding any outstanding payments.

Prices And Delivery Charges

All prices listed on the Website include the currently applicable statutory value-added tax if applied. The prices shown on the Website do not include delivery charges. To refer to our shipping charges please refer to our shipping page or follow this link: Shipping. We reserve the right to make a surcharge for deliveries to very remote areas. If a surcharge is applicable to your order, you will be informed at the checkout stage of the order process, prior to placing your order. If you decide to cancel your order and return all of the items ordered, we can not refund your delivery charge and items must be returned in their original condition and must not be damaged, tarnished, scratched, altered or worn and include the original packaging and any related accessories.

21 Day Return Guarantee

If for any reason you are unhappy with one of our collections, you have the right to return your purchase within 21 days of receiving the item. You will receive a full refund (excluding sales items, special orders and delivery charges) if the whole of your order is returned with the original invoice, provided the goods are in their original condition, have not been damaged, tarnished, scratched, altered or worn and include the original packaging and any related accessories. We will provide you with a full refund to the card used when placing your order within 30 days of receiving the goods. The Fossil Store is under no obligation to accept returns and provide refunds for goods that do not comply with our Terms and Conditions (notwithstanding your statutory rights). Goods that are not accepted by us will be returned to you. If we have not received returned goods from you within a reasonable time following returns or cancellations, we reserve the right to hold the funds used in conjunction with the purchase until we receive the order in its original state. Furthermore to these conditions if the purchaser changes their mind or has not fully and carefully understood our full descriptions, sizes or condition report we reserve the right not to accept goods back on a full refund basis but may apply a credit note or credit at that time against any other product on our website or in stock as a replacement (less future postal costs which shall be applied in the case of replacement products at the discretion of The Fossil Store). For further Terms and Conditions on our Returns Policy, please see our Returns Guide.

Received Incorrect Item/s

Do not worry, this is an “innocent mistake”, however, it is your legal obligation to notify a staff member of THE FOSSIL STORE as soon as possible by writing to info@thefossilstore.com. Once confirmed, we'll book our courier on a date of your choosing to collect the incorrect item/s in their original parcel, at our cost.

Identifying you have received the correct item/s; you will receive two methods of identification, one by email and one included with your product.
These methods include the original photograph of your item/s that were listed on our website (proof of item/s purchased), these are included on the certificate of authenticity which we provide for free with all THE FOSSIL STORE products.
This is a photograph of the product/s you have purchased from us at THE FOSSIL STORE. By law you must inform us THE FOSSIL STORE of any incorrect item/s that have been "innocently sent by mistake" to you.
If you have received an incorrect item/s it is your legal obligation to inform a member of our staff at THE FOSSIL STORE as soon as possible at info@thefossilstore.com

Faulty Goods

If your goods are faulty or do not meet the description given on the Website, please contact us as soon as possible at info@thefossilstore.com or use our Contact Form. We ask you to return the faulty goods to us and will then provide you with replacement goods where available, or alternatively give you a full refund for those goods (excluding delivery charges).

Statutory Rights

In addition to your statutory rights you have a 14 Day Returns Guarantee, however, now THE FOSSIL STORE has extended this to a total of 21 Day Returns Guarantee - a time frame that you have a statutory right to cancel your order and receive a full refund of your Palaeontological Fossil/Mineral order with "The Fossil Store" (including delivery charges if the whole of your order is cancelled) provided you notify us before your order is dispatched. Any written cancellation notice should be sent to info@thefossilstore.com.

 

Personal Data

The personal information that you provide to us whilst using the Website is very important to us and we will only collect and use it in accordance with our Privacy Policy, which can be accessed on our Privacy page.

Liability

Nothing in these Terms shall exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence. We will not be responsible for any loss or damage caused to you where such loss or damage is not reasonably foreseeable to you and us at the point at which you agree to these Terms (including where the loss or damage results from our breach of these Terms). Loss or damage will be reasonably foreseeable where it could be contemplated by you and us. We will also not be responsible for any loss or damage caused to you where you are not entering into these Terms as a consumer. We do not accept any liability for damage to your computer system or loss of data that results from your use of the Website. We do not guarantee which content and services will be available on the Website. All content and services on the Website are provided on an ‘as is’ and ‘as available’ basis; or guarantee that the Website will be available uninterrupted and in a fully operating condition nor that the information on the Website itself will be free from errors or omissions (however, we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention). When you order goods from the Website, our aggregate liability to you for any loss or damage arising in connection with these Terms shall be limited in respect of each claim, to the purchase price of your order. We are not responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises out of any event which is beyond our reasonable control. Such events shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, the act of god or industrial action affecting us or our suppliers. Copyright and Other Intellectual Property Rights Your use of the Website grants no rights to you in relation to copyright, design rights, trademarks or other of our intellectual property rights (or the intellectual property rights of third parties). We provide the Website to you solely for your personal, non-commercial use. The content of the Website may not be used for any other purpose without our express or written permission.

Final Provisions

We reserve the right to change or update these Terms from time to time. These Terms will be governed by and construed in accordance with the laws of England and any disputes that may arise shall be subject to the non-exclusive jurisdiction of the English courts. If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply. Please let us know if you have any questions or complaints regarding the Website. You can contact us by email at info@thefossilstore.com.

w/ Privacy / CCPA Compliance / APPI Compliance - we CARE!

This privacy policy describes the personal data collected or generated (processed) when you use THE FOSSIL STORE website (“Sites”) and or any future developed mobile applications (“Apps”). It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data and how you can contact us.

The privacy policy sets out how THE FOSSIL STORE uses and protects any information that you give THE FOSSIL STORE when you use this website. THE FOSSIL STORE is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, THE FOSSIL STORE may change this privacy policy from time to time by updating this page. We strongly encourage you to read our privacy policy and keep yourself informed of our practices. All the changes in our customers best interests at all times.

 

 

What We Collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies, we collect see the List of cookies we collect section.

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may use your information to contact you for market research purposes. We may contact you by email or phone. We may use the information to customise our website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@thefossilstore.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to THE FOSSIL STORE.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Controlling Your Personal Information

The table below lists the cookies we collect and what information they store.

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, that allows displaying pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	You session ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEW MESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLY COMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.
WISHLIST_CNT	The number of items in your Wishlist.

Cookies And Pixel Tags

THE FOSSIL STORE collects information, which may include personal data, from your browser when you use our Sites. We use a variety of methods, such as cookies and pixel tags to collect this information, which may include your (i) IP-address; (ii) unique cookie identifier, cookie information and information on whether your device has software to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type and language, (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about your interaction with our Sites such as click behaviour, purchases and indicated preferences, and (ix) access times and referring URLs.

Third parties may also collect information via Sites through cookies, third-party plug-ins and widgets. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies.

We use cookies and pixel tags to track our customers’ usage of the Sites and to understand our customers’ preferences (such as country and language choices). This enables us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to obtain aggregate data about site traffic and site interaction, to identify trends and obtain statistics so that we can improve our Sites. There are generally three categories of cookies used on our Sites:

Functional

These cookies are required for basic site functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore our Sites within a single session or, if you request, from session to session. They help make the shopping cart and checkout process possible as well as assist in security issues and conforming to regulations.

Performance

These cookies allow us to improve our Sites’ functionality by tracking usage. In some cases, these cookies improve the speed with which we can process your request and allow us to remember site preferences you have selected. Refusing these cookies may result in poorly-tailored recommendations and slow site performance.

Social Media And Advertising

Social media cookies offer the possibility to connect you to your social networks and share content from our Sites through social media. Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond our Sites. In some cases, these cookies involve the processing of your personal data. Refusing these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Twitter, or other social networks and/or not allowing you to share content on social media.

For a comprehensive and up-to-date summary of every third-party accessing your web browser (through THE FOSSIL STORE Sites or otherwise), we recommend installing a web browser plugin built for this purpose. You can also choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings on each browser and device that you use. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you may not have access to many features that make our Sites and Apps more efficient and some of our services will not function properly.

Using THE FOSSIL STORE Sites + Apps w/ Third-party Products + Services

Our Sites and Apps allow you to interact with a wide variety of other digital products and services. For example, our Sites and Apps can integrate with third-party devices for activity tracking, social networks, music streaming services and other digital services.

If you choose to connect your THE FOSSIL STORE account with a third-party device or account, your privacy rights on third-party platforms will be governed by their respective policies. For example, if you choose to share your THE FOSSIL STORE activity on third-party social media platforms, the policies of those platforms govern the data that resides there.

Our Sites and Apps may provide links to other (third-party) websites and apps for your convenience or information. Linked sites and apps have their own privacy notices or policies, which we strongly encourage you to review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.

Changes To Our Privacy Policy

Applicable law and practices change over time. If we decide to update our privacy policy, we will post the changes right here. If we materially change the way in which we process your personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our privacy policy and keep yourself informed of our practices. info@thefossilstore.com

If you contact us with a privacy complaint it will be assessed with the aim of resolving the issue in a timely and effective manner.

 

CCPA Compliance

The app used for assuring the GDPR/CCPA/APPI/PIPEDA compliance of this site, collects your IP and the email address in order to process the data. For more check Privacy Policy & Terms of Service

NATURAL HISTORY MUSEUM

(Dr Angela Milner, Associate Keeper of the Department of Palaeontology NHM)

“ Thank you so much for donating the spinosaurid partial jaw bones to the NHM collection, will help greatly with our research of Baryonyx ”

 

THE BRITISH MUSEUM COMPANY

“ All received and working through the order, thanks! ”

SCHLUMBERGER

“ Thanks for your advice and supplying the wonderful fossils, our clients are engaged as we are delighted with them ”

 

SHELL

(Matthew Lahvis - SHELL)

“ It is always a pleasure working with Richard and Benjamin at THE FOSSIL STORE. The quality of both their products and service are 2nd to none... a true gem! ”

 

“ My colleague has already received the fossil pecten, she loves it and finds it is quite beautiful. Thank you again for your help! ”

 

ATLANTIC PRODUCTIONS

“ The fossil has been a huge success as a gift and it bodes well that the client is so keen to keep it in good shape ”

 

BBC

(BBC Lancashire radio with Sally)

“ An Aladdin's cave of fossil treasures to be found at 'The Fossil Store' ”

 

TG STUDIO

“ It looks amazing - we will install the piece we bought from you in the next 2-3 weeks - looks absolutely amazing! ”

 

KB HOME DECOR

“ Nothing but the highest of praise for The Fossil Store. All the wonderful fossils bought in the past few years arrived promptly and beautifully packaged. They are all utterly charming, helpful and BRILLIANT people! Thank you! ”

  

OMOROVICZA COSMETICS LTD

“ Many thanks, you have both been so helpful, accommodating and patient - all received, service, delivery & packaging was amazing. ”

   

TERENCE DISDALE

“ I love your fossils and wish to use more in our designs ”

 

We'd love to hear from you!

Need help? We're here for you: info@thefossilstore.com

 

Leave feedback on GOOGLE >

Leave feedback on Trustpilot >

Our reviews speak for themselves! ★★★★★

Need help? We're here for you: info@thefossilstore.com

 

GOOGLE >

Trustpilot >

 

NATURAL HISTORY MUSEUM

(Dr Angela Milner, Associate Keeper of the Department of Palaeontology NHM)

“ Thank you so much for donating the spinosaurid partial jaw bones to the NHM collection, will help greatly with our research of Baryonyx ”

 

THE BRITISH MUSEUM COMPANY

“ All received and working through the order, thanks! ”

SCHLUMBERGER

“ Thanks for your advice and supplying the wonderful fossils, our clients are engaged as we are delighted with them ”

 

SHELL

(Matthew Lahvis - SHELL)

“ It is always a pleasure working with Richard and Benjamin at THE FOSSIL STORE. The quality of both their products and service are 2nd to none... a true gem! ”

 

“ My colleague has already received the fossil pecten, she loves it and finds it is quite beautiful. Thank you again for your help! ”

 

ATLANTIC PRODUCTIONS

“ The fossil has been a huge success as a gift and it bodes well that the client is so keen to keep it in good shape ”

 

BBC

(BBC Lancashire radio with Sally)

“ An Aladdin's cave of fossil treasures to be found at 'The Fossil Store' ”

 

TG STUDIO

“ It looks amazing - we will install the piece we bought from you in the next 2-3 weeks - looks absolutely amazing! ”

 

KB HOME DECOR

“ Nothing but the highest of praise for The Fossil Store. All the wonderful fossils bought in the past few years arrived promptly and beautifully packaged. They are all utterly charming, helpful and BRILLIANT people! Thank you! ”

  

OMOROVICZA COSMETICS LTD

“ Many thanks, you have both been so helpful, accommodating and patient - all received, service, delivery & packaging was amazing. ”

   

TERENCE DISDALE

“ I love your fossils and wish to use more in our designs ”

 

Payment Options

Here you can find all THE FOSSIL STORE™ payment options availble to you.

If you need to make an additional payment, please select make a payment below:

Process a custom payment >

 

 

Accepted Payments ≈

THE FOSSIL STORE® accepts BAC/SWIFT payments, All Major CREDIT and DEBIT Cards, PAYPAL, APPLE PAY and GOOGLE PAY.

BACS | Swift

Bank Deposits can only be used upon agreement, under contract with THE FOSSIL STORE for products that fall under the following: Projects & any orders made to requirement accepted by THE FOSSIL STORE.

Process payment/s within 24hours to secure orders with THE FOSSIL STORE.

THE FOSSIL STORE products are only processed upon receipt of payment. Please contact THE FOSSIL STORE for further information at info@thefossilstore.com.

Secure Payments

Your order and Credit Card details are transmitted using an encrypted form, SSL (Secure Socket Layer) with 3D Secure procedures. These have been applied throughout our online shop helping to secure all your details.

Debit + Credit Card Payments

With the ability to process online payments, THE FOSSIL STORE accepts all major credit cards as well as PayPal, Google Pay and Apple Pay. If you have a query regarding your order, please contact us at info@thefossilstore.com remembering to include your transaction confirmation email and it's details with your query.

Klarna

• Pay in 3 interest-free instalments.
• Get 30 days to pay. No interest. No Fees.

Klarna allows you to manage your order with flexible payments with no card details required on your checkout with THE FOSSIL STORE. Simply wait for Klarna to send you payment instructions once your order has been completed. Use the Klarna app or log in on klarna.com to make your payment/s.

Paypal

PayPal offers a variety of different payment methods. You confirm that the credit or debit card that is being used is yours. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not be able to accept your order and we will not be responsible for any delay or non-delivery nor are we obliged to inform you of the reason for the refusal made by PayPal.

Paypal Finance

PayPal finance offers you the ability to borrow money with low APR rates which can be found on the PayPal website.

Apple Pay

Apple Pay offers a variety of different payment methods. You confirm that the credit or debit card that is being used is yours. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not be able to accept your order and we will not be responsible for any delay or non-delivery nor are we obliged to inform you of the reason for the refusal made by Apple Pay.

Google Pay

Google Pay offers a variety of different payment methods. You confirm that the credit or debit card that is being used is yours. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not be able to accept your order and we will not be responsible for any delay or non-delivery nor are we obliged to inform you of the reason for the refusal made by Google Pay.

Payment Methods

We offer the following payment methods through PayPal to ensure that shopping at THE FOSSIL STORE Online Store is both secure and convenient. PayPal also allows you to pay by E-Check including the following credit/debit cards which are accepted at THE FOSSIL STORE: American Express, MasterCard, VISA, Maestro, Solo.

Aftercare

THE FOSSIL STORE orders are dispatched once payment/s is/are confirmed, validated, lawful and made in full. All prices are quoted in (£) Sterling and include Tax & VAT if applied at all. All quoted prices exclude delivery charges unless shipping to the United Kingdom where postage is free. PayPal is a safer, faster and a more secure way to pay online. Your financial details are never shared with us and PayPal remembers everything for you, helping to safeguard your bank, Credit and Debit Card details. All you need to provide is your email address and password for a quick and easy payment. It is free to send money in the same currency to anyone in the UK when you use your bank account/balance.

Certified Encryption

PayPal uses certified encryption technology to protect your data from unauthorised access by third parties. Your order and credit card details are transmitted using the encrypted form, SSL (Secure Socket Layer) and 3D Secure procedures. All personal information is handled confidentially. To ensure that your online credit card payment is as secure as possible, using Verified by Visa and MasterCard® SecureCode™, internationally recognised authentication technology collectively known as 3D Secure. 3D Secure protects your Credit Cards against unauthorised use to minimise the risk of online credit card fraud. Placing your order authorises THE FOSSIL STORE to charge your Credit/Debit Card account with the purchase amount. By making a purchase on our website you automatically accepting our Terms and Conditions, once your order is submitted through our checkout you are contracted to our Terms and Conditions which can be found in our footer. In order to avoid delays in processing your order, please ensure that your name, card number, expiry date and security code are entered correctly as displayed on your card.

Checkout

The security code is the last 3 digits printed over the top of the signature field on the back of your Credit Card or Debit Card. On American Express cards, the 4-digit security code can be found printed on the front of the card, to the right above your card number. If your card issuer participates in this program, you will be asked to enter an additional password to confirm your identity as the rightful cardholder. After entering your card details and submitting your order, you will be redirected to a page hosted by your card issuer where you can enter your password. If you are not yet registered for 3D Secure, you can do so free of charge in just a few steps during the online order process or contact your card issuer directly to register. Alternatively, you can select a different payment type. The password you select during the registration process is only known by you and your card issuer and is requested with every purchase.

Custom payments are an easy way to make a unique payment to THE FOSSIL STORE™.

Choose any amount and multiply it using the quantity option to increase it to your desired value.

 

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A PRODUCT I LIKED IS NO LONGER AVAILABLE?

100% of our items are unique, once sold they are removed from Thefossilstore.com. On occasion we may remove an item to enabling the fabrication of a custom fit stand. Discontinued or sold items are are generally removed as and when they sell out.

WHERE ARE YOUR PRODUCTS SOURCED?

All our products are sourced from around the world, for a more accurate origin, please refer to the product descriptions. We only work with the most reputable excavators and businesses who are known industry-wide for their exceptional quality and business practices. Our sourcing process prioritises quality and craftsmanship and we take pride in the specimens, materials and partners we work with.

HOW ARE THE FOSSIL STORE PRODUCTS SOURCED?

All our products are ethically and legally sourced. Providing a way of life for many families around the world. We refuse to work with unethical and illegal specimens and shall report these to the authorities if brought to our attention.

WHERE CAN I FIND YOUR PRODUCTS?

Our entire collection can be found exclusively on our website, thefossilstore.com. We also host seasonal PopUps in various cities across the country!

To find out if there is a PopUp near you and to stay up to date on the latest products, please sign up to our newsletter, simply add your email into our newsletter signup form which can be found in the footer of every page on our website.

I CAN'T FIND WHAT I’M LOOKING FOR, HOW DO I CONTACT YOU?

Looking for a special piece, something more prestigious or maybe you have a project we can help you with, you can email us at info@thefossilstore.com, or call +44-(0)-151-342-1151 between 10:00 PM and 4:00 PM BST, Monday-Friday.

CAN YOU OUTSOURCE A PRODUCT FOR ME?

Unfortunately we don't provide this service. Because Fossils are unique it is difficult to attain specific requirements on demand.

If we offer this service in the future, there will be a minimum product value per requirement, to be paid in full prior to securing the item upon discovery and delivery lead times will vary from 1-8 weeks thereafter. OUTSOURCED products (like SALE items and product COLLABORATIONS) are nonrefundable.

DO YOU BUY FOSSILS?

With over 20years of experience and relationships in our field, our international network is established to a point that we do not require further sources, although we appreciate enquiries regarding collections and rare discoveries, we will not be able to reply unless we have an interest. We can only respond to enquires showcasing high resolution images with good lighting from all angles for each item offered. All purchase are paid after we have vetted your fossil/s followed by payment or return of goods to you at your cost.

(we offer a service for marketing prestigious specimens such as skeletons and very large and rare specimens).

DO YOU PROVIDE VALUATIONS ON FOSSILS?

We no longer provide valuations due to high demand. Whilst we would like to offer this service, we prioritise our clients first, allowing us to better sustain and improve our services to you, the client.

DO YOU OFFER RESTORATION AND REPAIRS?

We no longer provide restoration or repair service. Whilst we would like to offer this service, we prioritise our clients first, allowing us to better sustain and improve our services to you, the client.

HOW DO YOU SUSTAIN PRODUCT QUALITY?

All our products go through vigorous quality checks, from discovery to excavation through to the restoration process allowing us to extract the best aesthetic from each individual item. All fossils and minerals consist of natural imperfections impacted by the process of fossilisation and mineralisation.

DO YOU DESIGN YOUR STANDS?

Absolutely! Our bespoke stands are designed in-house, hand crafted to match each item exactly. Because our fabrications are hand-crafted they consist of minor imperfections making them all the more unique.

CAN YOU MAKE ME A STAND?

We do not offer this service, our stands are solely fabricated in-house for products sold on thefossilstore.com. Any stand/s made to requirement for a particular fossil or fossils on thefossilstore.com will require additional payment.

THE FOSSIL STORE™; a destination for exquisite show stopping fossils for sale accented for luxury fossil home decor, whether you are a collector or budding enthusiast, searching for an unique item of this calibre for you collection or home display is not always straight forward. This is why

THE FOSSIL STORE™ design every stand in-house, so you can relax with the knowledge, your display will look and always be on the top of its game.

 

 

 

 

New to the fossil experience, THE FOSSIL STORE™ has a buying guide right here > 

A buyer guide should get you started but be ware, when shopping around online, you're shopping at your own risk. This guide will hopefully help you get on the right track with tips on what to look out for, what to expect and how to see between the lines between an authentic fossil specimen and a fake fossil specimen.

THE FOSSIL STORE™ fossils are globally sourced from quarries, digs and THE FOSSIL STORE™ commissioned expeditions and excavations. We then bring these back in-house where we prepare and prep all specimens. This allows us to really oversee all aspects of all processes to bring the very best to our online shop, right here at THE FOSSIL STORE™.

 

 

 

shop THE FOSSIL STORE™ >

 

 

 

Planting trees to help our planet  ꕤ

 

 

3% of all THE FOSSIL STORE™ orders goes to planting trees with Ecologi, helping to recover more than our own carbon footprint used throughout our resources from fabrication processes, manufacturing and transportation of our products.

 

For example. 100 trees helps restore CO₂ emissions for a London to San Francisco return flight totalling 8619.80 KM, equivalent to 0.15119 KG per KM of CO₂ per person - total flight emissions for one person is 1303.23 KG [1.3 tonnes] based on UK government (GGR) greenhouse gas reports.

 

 

" Ecologi perfectly resonates with our company ethos and we couldn't be prouder to be apart of this movement "
-THE FOSSIL STORE™

 

 

 

 

Our collective home is in the process of being turned upside down which is leading to strife for almost all life on Earth.

So, it helps when businesses like ours do what we can to help battle current global warming issues - reducing our carbon footprint is entirely necessary, but the transition of change is slower than the time that remains, so why not start making that change now.

The tools that we associate with fighting climate change are inadequate. What if that changed and the billions of us who care became empowered began to implement small changes?

There are enough climate solutions out there and if we all supported them, it would undo 30 years of carbon damage and as such, would avoid 1,500 billion tonnes of CO2.

And this is our opportunity! - THE FOSSIL STORE™

 

 

 

 

 

 

Making the right choice, for you ≈ Paleontological fossil investments

THE FOSSIL STORE™; Seen something you like and wonder if the investment will hold. Nothing is ever guaranteed, however, where there is quality, there is reward.

If you're not sure on what to look out for or which products will hold a greater investment, if any at all or which will bring me the best return for my money? You're in the right place!

 

Authenticity is key - certificate should be included
Look for aesthetics - nice bedrock prep is key too
Completion; at least 95% - always aim for 98-100%
Brand - do you trust the seller? Check their reviews - alway!
Price; THE FOSSIL STORE™ has some high value items + these are unrepeatable - watch out for sellers selling cheap wholesale items for a high price, shop around and test the market. Also remember, there are good fakes out there, but an expert can always tell on closer inspection. 
Minerals; did you know most minerals are lab grown! Most minerals out there don't hold the true value and most who own them, don't know this.

 

Always look for quality over size. No matter the market industry for your favoured specimen type.

Your first buy should always be to attain the best possible specimen which is near (if not) 100% complete. Now you're in the right place for buying but the price has increased after setting your goals high for that one genus type/specimen. So go smaller, it doesn't matter how much you have to spend.

There is in fact a vast variety of wonderful fossils out there up for the taking. It's just a matter of perception. If you don't have the funds available to buy what you want, then you can always save and wait a little longer, whether it's a year or more. Fossils do rise in price annually and sometimes these increases can be high, and this is due to localities and availability.

Sometimes, mines close, dams are built or governments lock down on their nation for export of fossils and minerals. These are all factors and it doesn't make it half difficult. But remember, It is rare for for these items to raise high in price overnight although the past 3 years of covid and now the recession, is just pushing the prices up on all specimens in the Palaeontological and Mineralogical world, as seen with all dealers.

 

 

 

 

You can always enquire with businesses, like THE FOSSIL STORE™, to see if they offer finance, a lot of businesses are adapting quickly. And like us at THE FOSSIL STORE™, it helps to break down payments.

There is a lot of up and coming entrepreneurs trying to make a mark in the industry and often match the price of a reputable business with the same specimen, size and origin, but unfortunately the quality and prep work is not as good, and they still mark the price high.

So if you find yourself confused. It is very important to locate authentic reputable fossil companies online like THE FOSSIL STORE™ throughout the world to gauge (not only quality against badly preserved and prepared specimens) price over aesthetics. When we look at any specimen, we look for something unique, something pleasing to the eye, but foremost, if the quality of any specimen is not above 90%, we won't invest. This creates a higher return rate whilst curating a faster turn around within a competitive industry.

As a footnote it is always best to not invest in any specimen that has filler restoration. Of course, almost all specimens have some restoration to a point, with less than 3% being uncovered intact and without the need of any restoration at all - this is rare!

So make sure when you hear an item has been restored, always ask if there has been any fillers implemented in to the specimen/s and what is the complete authenticity of the specimen.

If you are looking to invest but you're not quite sure what to invest in, we recommend the following: [95%+ complete as a rule]

Ammonites; these are always a winner and attain high value when they are above the 90% marker for aesthetic and authenticity.

Trilobites; trilobites are fascinating and when prepared right, they not only look magical, but they hold value and rise in value over time.

Megalodon Shark Teeth; everyone wants a 7" tooth! Don't go there, it's not worth the money unless you have the funds and the 7" you have in mind is 95%+ complete and natural and always, always avoid "over" polished specimens.

Meteorites; yes, meteorites! Meteorites are a great way to invest whether you're shopping for Moon Rock or NWA (North West African) Meteorites.

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