GAR-Murus© [27M²]

Explore the operations of THE FOSSIL STORE™ through the highly praised reviews from both our commercial and private clients. Whether you're looking to begin a distinguished investment collection or breathe new life into your personal space with unique palaeontological pieces, we are here to assist you. Our customer feedback speaks for itself, and we take great pride in maintaining an exceptional rating as we continue to deliver an outstanding service at THE FOSSIL STORE™. Should you have any inquiries, feel free to reach out directly - we’d be delighted to guide you through our curated selections. Alternatively, continue reading and enjoy the insights from our satisfied clients. We look forward to connecting with you soon!

Explore Testimonials >

NATURAL HISTORY MUSEUM

(Dr Angela Milner, Associate Keeper of the Department of Palaeontology NHM); “Thank you so much for donating the spinosaurid partial jaw bones to the NHM collection, will help greatly with our research of Baryonyx.”
★★★★★

THE BRITISH MUSEUM COMPANY

“All received and working through the order, thanks again!”
★★★★★

SCHLUMBERGER

“Thanks for your advice and supplying the wonderful fossils, our clients are engaged as we are delighted with them.”
★★★★★

SHELL

(Matthew Lahvis - SHELL); “It is always a pleasure working with Richard and Benjamin at THE FOSSIL STORE. The quality of both their products and service are 2nd to none... a true gem!” / “My colleague has already received the fossil, she loves it and finds it is quite beautiful. Thank you again for your help!”
★★★★★

ATLANTIC PRODUCTIONS

“The fossil has been a huge success as a gift and it bodes well that the client is so keen to keep it in good shape.”
★★★★★

BBC

(BBC Lancashire radio with Sally); “An Aladdin's cave of fossil treasures to be found at THE FOSSIL STORE.”
★★★★★

TG STUDIO

“It looks amazing - we will install the piece we bought from you in the next 2-3 weeks - looks absolutely amazing!”
★★★★★

KB HOME DECOR

“Nothing but the highest of praise for The Fossil Store. All the wonderful fossils bought in the past few years arrived promptly and beautifully packaged. They are all utterly charming, helpful and BRILLIANT people! Thank you!”
★★★★★

OMOROVICZA COSMETICS LTD

“Many thanks, you have both been so helpful, accommodating and patient - all received, service, delivery & packaging was amazing.”
★★★★★

TERENCE DISDALE

“I love your fossils and wish to use more in our designs.”
★★★★★

Your experience means the world to us - whatever your query, please reach out to us at info@thefossilstore.com and we'll make sure your experience is an unforgettable one - we're here for you!

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Legal Notice
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ECOLOGI 2K+

Track an order
Behind the scenes
★★★★★
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Important Notice:

- Delivery timelines appear beneath the "Add to Bag" button.
- Prices are inclusive of shipping charges, UK Tax and applicable VAT.
- Everything you need to know about Customs Duties >.

SHIPPING LEAD-TIME ACCURACY

Accurate delivery timeline estimates are provided and displayed below the "Add to Bag" button on product pages - 'image example below'. Please contact us for further details on timelines for any items of interest, and we will be pleased to assist with your requirements wherever possible by email: info@thefossilstore.com or via our Contact Form > 

FREE INTERNATIONAL SHIPPING - TRACKED

PROCESSING TIME

All products are sent; FREE \ Tracked \ Insured: Generally; UK small orders arrive within 2-6 days and international orders arrive within 3-14 days, however, on occasion lead times may be extended based on variants such as custom crate builds, heavy/large products, (not including or limited to; courier and customs delays).

General Processing Time For: UK

1 - 3 days - small
2 - 7 days - medium
3 - 14 days - large
30 - 60 days - extra large items: crate/pallet

General Processing Time For: NI / EU / ROI / INT / ROW

3 - 7 days - small
3 - 14 days - medium
7 - 24 days - large
10 - 60 days - extra large items: crate/pallet

Special Delivery Date Request

Write to info@thefossilstore.com with your express shipping request and, or provide a special shipping date:

Express shipping incurs additional fees.
Unique delivery dates require advanced warning and may also incur fees.

PRINTS

THE FOSSIL STORE™ Artwork is securely packaged, tracked, signed-for and insured. Please note that we are not responsible for print production delays.

GENERAL PRODUCT

Timeframe

THE FOSSIL STORE™ delivery timeframes may vary based on the product ordered. Our products are unique and require extra care for a safe delivery, from custom packaging to custom box, crate and pallet builds. We offer expedited express shipping for an additional fee for those who require a fast delivery, please contact THE FOSSIL STORE™ at info@thefossilstore.com for more information.

Tracked, Insured & Signed For

THE FOSSIL STORE™ products are sent internationally free, tracked and signed-for, and insured unless otherwise stated before or after sale. Items may incur an increased surcharge based on location. For more information on one of our products please write to info@thefossilstore.com and include the product, REF number and your address.

Inspection On Delivery

Please inspect your order on delivery and make sure your new specimen is complete and undamaged. If you have any concerns, please inform us same day as delivery at info@thefossilstore.com.

Customs Duty

Custom duties are your ("the customers") responsibility.

Any applicable import or customs, duties and charges, may be charged once your parcel reaches the country of destination. We cannot control or predict these charges as policies vary between countries. Once your parcel has arrived, it will be passed to an internal postal service, according to international delivery procedures. If you are not available when the parcel is delivered, the delivery driver will leave a calling card with instructions with information on how to collect your parcel. Please contact your local post office for prices on import or customs, duties or chargers. (Please note: We do not accept responsibility for late arrivals of deliveries or lost parcels by any courier used). Please contact your local post office for prices on import or customs, duties or chargers.

- Prices are inclusive of shipping charges, UK Tax and applicable UK VAT.
- Customs duties and import VAT/taxes are the customers responsibility.

Everything you need to know - Customs Duties >

Tracked + Insured

We secure and safely deliver your product with total loss insurance in place. A signature is required when you receive your delivery. If you are not in to take delivery of your parcel, the courier will normally leave a calling card informing you of what to do next, providing options to collect your order or have it re-delivered by your local post office or courier to a time that suits you. If you are not available when the parcel is delivered, the delivery driver will leave a calling card with instructions with information on how to collect your parcel. Please note: We cannot accept responsibility for late courier arrivals.

Applicable Fees

If applicable; shipping charges are displayed in the pop-out bag. If fees apply, a shipping calculator will be available in the pop-out bag; just add your address postal code or zip code in the calculator. Incorrect alternate address; incorrect addresses will incur an additional charge to resend your order. This circumstance is your responsibility, and you will need to connect with the courier using the tracking information provided to assure your order is sent back to us. Handling fees; Additional handling fees may occur if a product is returned to us and needs to be sent to your address a second time. Handling fees apply, and reflect additional shipping costs, and processing times if, and where necessary. Reclusive Destination Fee's - we will always contact you first; Reclusive destinations may incur additional fee's where we will contact you before we send your order. To see if you address may incur additional fees, please email info@thefossilstore.com.

Alternate Address

You have the option to provide a delivery address that is different to your billing address during your checkout.

Legal Notice
Operations
Intellectual property rights
Terms and conditions of use
Terms and conditions of sale
Terms and conditions of wholesale
Terms and conditions of AI
Terms and conditions of GPSR
Terms and conditions of liability rights
Excercise your right to withdraw
Cookie Options

International shipping
Concierge Service
Processing time
Returns Policy
Certificate [COA]
Customs
CITES
Payment
Privacy
Cookies
ECOLOGI 2K+

Track an order
Behind the scenes
★★★★★
Articles
Contact
Map Directions ︿
Site feedback ︿
Directory

Important Notice:

- Delivery timelines appear beneath the "Add to Bag" button.
- Prices are inclusive of shipping charges, UK Tax and applicable VAT.
- Everything you need to know about Customs Duties >.

SHIPPING LEAD-TIME ACCURACY

Accurate delivery timeline estimates are provided and displayed below the "Add to Bag" button on product pages - 'image example below'. Please contact us for further details on timelines for any items of interest, and we will be pleased to assist with your requirements wherever possible by email: info@thefossilstore.com or via our Contact Form > 

FREE INTERNATIONAL SHIPPING - TRACKED

PROCESSING TIME

All products are sent; FREE \ Tracked \ Insured: Generally; UK small orders arrive within 2-6 days and international orders arrive within 3-14 days, however, on occasion lead times may be extended based on variants such as custom crate builds, heavy/large products, (not including or limited to; courier and customs delays).

General Processing Time For: UK

1 - 3 days - small
2 - 7 days - medium
3 - 14 days - large
30 - 60 days - extra large items: crate/pallet

General Processing Time For: NI / EU / ROI / INT / ROW

3 - 7 days - small
3 - 14 days - medium
7 - 24 days - large
10 - 60 days - extra large items: crate/pallet

Special Delivery Date Request

Write to info@thefossilstore.com with your express shipping request and, or provide a special shipping date:

Express shipping incurs additional fees.
Unique delivery dates require advanced warning and may also incur fees.

PRINTS

THE FOSSIL STORE™ Artwork is securely packaged, tracked, signed-for and insured. Please note that we are not responsible for print production delays.

GENERAL PRODUCT

Timeframe

THE FOSSIL STORE™ delivery timeframes may vary based on the product ordered. Our products are unique and require extra care for a safe delivery, from custom packaging to custom box, crate and pallet builds. We offer expedited express shipping for an additional fee for those who require a fast delivery, please contact THE FOSSIL STORE™ at info@thefossilstore.com for more information.

Tracked, Insured & Signed For

THE FOSSIL STORE™ products are sent internationally free, tracked and signed-for, and insured unless otherwise stated before or after sale. Items may incur an increased surcharge based on location. For more information on one of our products please write to info@thefossilstore.com and include the product, REF number and your address.

Inspection On Delivery

Please inspect your order on delivery and make sure your new specimen is complete and undamaged. If you have any concerns, please inform us same day as delivery at info@thefossilstore.com.

Customs Duty

Custom duties are your ("the customers") responsibility.

Any applicable import or customs, duties and charges, may be charged once your parcel reaches the country of destination. We cannot control or predict these charges as policies vary between countries. Once your parcel has arrived, it will be passed to an internal postal service, according to international delivery procedures. If you are not available when the parcel is delivered, the delivery driver will leave a calling card with instructions with information on how to collect your parcel. Please contact your local post office for prices on import or customs, duties or chargers. (Please note: We do not accept responsibility for late arrivals of deliveries or lost parcels by any courier used). Please contact your local post office for prices on import or customs, duties or chargers.

- Prices are inclusive of shipping charges, UK Tax and applicable UK VAT.
- Customs duties and import VAT/taxes are the customers responsibility.

Everything you need to know - Customs Duties >

Tracked + Insured

We secure and safely deliver your product with total loss insurance in place. A signature is required when you receive your delivery. If you are not in to take delivery of your parcel, the courier will normally leave a calling card informing you of what to do next, providing options to collect your order or have it re-delivered by your local post office or courier to a time that suits you. If you are not available when the parcel is delivered, the delivery driver will leave a calling card with instructions with information on how to collect your parcel. Please note: We cannot accept responsibility for late courier arrivals.

Applicable Fees

If applicable; shipping charges are displayed in the pop-out bag. If fees apply, a shipping calculator will be available in the pop-out bag; just add your address postal code or zip code in the calculator. Incorrect alternate address; incorrect addresses will incur an additional charge to resend your order. This circumstance is your responsibility, and you will need to connect with the courier using the tracking information provided to assure your order is sent back to us. Handling fees; Additional handling fees may occur if a product is returned to us and needs to be sent to your address a second time. Handling fees apply, and reflect additional shipping costs, and processing times if, and where necessary. Reclusive Destination Fee's - we will always contact you first; Reclusive destinations may incur additional fee's where we will contact you before we send your order. To see if you address may incur additional fees, please email info@thefossilstore.com.

Alternate Address

You have the option to provide a delivery address that is different to your billing address during your checkout.

Legal notice
Operations
Intellectual property rights
Terms and conditions of AI
AI Restricted

Terms and conditions of use
Terms and conditions of sale
Terms and conditions of wholesale
Terms and conditions of liability rights
Terms and conditions of GPSR

Excercise your right to withdraw
Cookie Options
Cookies

International shipping
Concierge service
Processing time
Returns policy
EU PPWR delay
Customs

Certificate [COA]
CITES
Payment
Privacy
ECOLOGI 2K+ Trees
Made with interntion

Track an order
Behind the scenes
★★★★★
Articles
Contact
Map Directions ︿
Site feedback ︿
Directory

RETURNS POLICY

9. Right of withdrawal and returns

9.1. You have the right to withdraw from the contract within 14 days from the date on which you (or the person designated by you) take physical possession of the products or, in case of multiple packages delivered for the same order, the last package delivered.

9.2. The right of withdrawal does not apply to orders for personalised products and for products identified on our website as non-returnable, exclude and not limited to: (“non-returnable products, custom made-to-order products, and, or bespoke products  [product and stand fabrication], gift cards and digital products, retail price reduced products, sale items, products under projects, requested products and outsoursed or commissioned projects”) without prejudice to your statutory rights according to section 11 in our terms and conditions.

9.3. To exercise your right of withdrawal, you must inform us with written notice to THE FOSSIL STORE™ to info@thefossilstore.com of your decision to withdraw from the contract by an unequivocal statement.

To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired (see section 9.1).

You may use the model withdrawal form at the end of our general terms, but it is not mandatory.

9.4. If you withdraw from the contract, we shall refund you all amounts received from you, excluding delivery charges, without undue delay and in any event not later than forty four (44) days from the date on which we receive the product/s back in their original condition. We will refund you using the same payment method that you used when you placed your initial order, unless you have expressly agreed otherwise, and with exception to our acceptance; in any event, you will not incur any charges as a result of such reimbursement, other than delivery costs, restocking fees, custom crate fabrication costs, and card processing fees incurred by us will be deducted from the reimbursed amount. We withhold reimbursement until we have received the products back.

9.5 You shall send back the products (or hand them over to us at our shops or gallery) to the address indicated in the instructions enclosed with the return label, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the contract to us. The deadline is met if you send back the products before the period of 14 days has expired.

9.6 You will have to bear the direct cost of the delivery to you and returning the products back which will be deducted from your refund.

9.7. The products shall be returned in their original condition, unaltered, unused, undamaged, in their original packaging and with original tags and labels attached along with all accessories and related documents (e.g; instructions booklet, product certificates, etc.) if any.

9.8. If a returned product does not meet the conditions for its return, as listed in section 9.7 above, we will send back such product to you to the address you indicated in the return form, or if such address is not valid, to the address communicated by you when you placed the order. This return will occur within 14 days from the date we informed you of the rejection of the returned products, unless a force majeure event, an event beyond our reasonable control or any unforeseeable circumstance occurs.

9.9. You are liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.

9.10. The provisions of sections 9.1 to 9.9 will apply in addition to our return policy.

9.11. Outsourced, discounted and SALE products are nonrefundable.


10. EXCHANGE OF PRODUCT

10.1. Without prejudice to your statutory rights according to sections 9 and 11, and with the exception of non-returnable products, we accept exchanges of products purchased on the website within 14 days after the date of delivery, pursuant to the procedure set out in our returns policy.

We only allow exchanges on products to the same value unless a further payments is made to reflect that of a total amount on a higher valued product.

10.2. All exchanges are subject to availability of the new product requested. Products may be exchanged only once.

10.3. We reserve the right to reject the returned products and decline exchange if any returned product for exchange does not meet the conditions set out in section 9.5.

10.4. You shall be responsible for all fees, charges, and other costs arising from or in connection with the exercise of your right of exchange under this Section 10, including, without limitation, delivery costs, restocking fees, custom crate fabrication costs, and payment processing fees. Any such costs incurred by us may be deducted from any reimbursement due to you, except where the product is faulty, defective, or otherwise fails to conform to the contract.

If you need help regarding a return process or you need further information about our returns you can email us at info@thefossilstore.com.

Legal Notice
Operations
Intellectual property rights
Terms and conditions of AI
AI Restricted

Terms and conditions of use
Terms and conditions of sale
Terms and conditions of wholesale
Terms and conditions of liability rights
Terms and conditions of GPSR

Excercise your right to withdraw
Cookie Options
Cookies

International shipping
Concierge Service
Processing time
Returns Policy
EU PPWR delay
Customs

Certificate [COA]
CITES
Payment
Privacy
ECOLOGI 2K+ Trees
Made with interntion

Track an order
Behind the scenes
★★★★★
Articles
Contact
Map Directions ︿
Site feedback ︿
Directory

Certificate of Authenticity With Certified Excellence

THE FOSSIL STORE™ is a third-generation family business, with a heritage dating to 1969 and re-established in 1992. Our longstanding expertise underpins our commitment to the authenticity and provenance of every fossil, mineral, artefact, and meteorite we supply.

All qualifying specimens are covered by our lifetime authenticity guarantee. Depending on the specimen, items may be accompanied by an A6 or A5 certification card or a formal Certificate of Authenticity bearing a unique reference number. Authenticate your specimen and preorder a certificate >

All THE FOSSIL STORE™ products are accompanied with a printed certificate of authenticity document. THE FOSSIL STORE™ COA [certificate of authenticity] guarantees authenticity attributions on your product/s, including;

Origin
Age
Genus/type

An assurance that THE FOSSIL STORE™ has provided an item with a true content that has been illustrated and described. Guaranteeing your product/s is/are genuine and THE FOSSIL STORE™ has provided an authentic item as described.

Certificates \ COA

The COA (Certificate of authenticity) acts as a bond between THE FOSSIL STORE™ (the seller) and you (the client). THE FOSSIL STORE™ guarantees accurate and authentic information, and signed by a representative of THE FOSSIL STORE™.

Restoration and Conservation

Conservation, restoration and repairs. The reality of unearthing a natural specimen is that the vast majority of specimens quite often come out of the ground in multiple sections and require further conservation. THE FOSSIL STORE™ acceptance is 95+ percent, with the majority of our items at 100%.

The ‘general rule’ is an acceptance of a 25% bar on restoration, if approximately or more than 75% of the element is complete, this is then considered an acceptably fair specimen with conservation.

For a correlation of this rule and when considering Museum collections, particularly vertebrate and dinosaurian specimens, the level of acceptance is much higher if only 25% of the fossil is original and 75% is not or has been cast from other known specimens, this is considered acceptable. However when considering minerals an 80% -100% unrestored state would be more in line with what is considered a good or fair condition in most collections.

Fossil repairs are almost always necessary, as a matter of course, particularly with vertebrate specimens, bone, claws and teeth type fossil material.

These normally need to be stabilised and repairs affected to any breaks or fractures caused historically in the fossil layers or during the extraction process from the ground. This is undertaken with sympathy to the originality, by a good fossil preparation laboratory, often associated with a recognised company or museum service. Under the right circumstances, we acquire projects which are prepared and restored in-house. This will be in our descriptions or requested condition reports. Some exceptional specimens require no work or stand alone without further conservation, this will be noted in our descriptions.

Legal Acquisition and Trading

THE FOSSIL STORE™ deals exclusively in fossils and associated materials that have been lawfully acquired and for which the relevant provenance and legal title can be established to the extent reasonably practicable. THE FOSSIL STORE™ does not knowingly acquire, sell, transfer, or otherwise deal in any material where doing so would contravene applicable legislation, regulations, restrictions, or other legal requirements. We will not knowingly transact with any individual or organisation where there are reasonable grounds to believe that the transaction or the material concerned is unlawful.

All materials offered for sale or otherwise dealt with by THE FOSSIL STORE™ must have been lawfully acquired and must be capable of being lawfully possessed, sold, transferred, imported, exported, or otherwise dealt with in the applicable jurisdiction, as relevant. This policy applies equally to materials acquired before the enactment, amendment, or commencement of any applicable law or regulation. Historic specimens and materials originating from established private or institutional collections may be traded where their acquisition, possession, ownership, and subsequent transfer are lawful under the legislation applicable to the transaction.