Holzmaden Seirocrinus Lilies

Returns Guide

Please contact us regarding your FOSSIL, MINERAL, ARTEFACT or METEORITE with your name, order reference, product name, invoice total. For a return to be fully processed, please read our returns policy below to confirm your eligibility:  info@thefossilstore.com

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21 Day Returns Guarantee

All items purchased from THE FOSSIL STORE must be returned in their original condition for an exchange or full refund within 21 days of delivery (excludes outsourced items, custom projects and sale items). For us to accept any returns, all items must not be; damaged, tarnished, scratched, altered, worn, used, missing original packaging or related accessories.

All returns policy conditions apply to our pop up shops, exhibitions and online stores. Unfortunately we can not cover the cost of returns whilst we offer and provide free worldwide delivery. Returns must be sent by insured, tracked and signed for-recorded delivery. 

Once we have received your return/s, we can process your return/s and follow up with; 1/A replacement product/s 1/B Issue a credit voucher to be used against other items in our online shop for the value of your returns. 1/B Issue you a full refund, excluding any handling and delivery fees incurred.

Received Incorrect Product/s

Restocking fees do not apply to items that have arrived to you in a defective state or items that have arrived damaged. For more information on damaged items, please read more within our return policy on this page.

 A 3% restocking fee applies to all other items that do not fall under the above conditions.

Received Incorrect Product/s

Don't worry, this is an "innocent mistake" on our part. However, it is your legal obligation to notify THE FOSSIL STORE as soon as an incorrect item has been received. Please write to info@thefossilstore.com. Once informed, we can book a courier on a date of your choosing to collect the incorrect product/s. These product/s must be in their original packaging, and not be damaged, tarnished, scratched, altered, worn, used, missing original packaging or related accessories.

Identifying you have received the correct product/s; you will receive two methods of identification, one by email and one included with your product/s. These methods include the original photograph of your product/s that were listed on our website (proof of product/s purchased), these are included on a certificate of authenticity which we provide for free with all THE FOSSIL STORE products.
This is a photograph of the product/s you have purchased from us at THE FOSSIL STORE. By law you must inform THE FOSSIL STORE of any incorrect product/s that have been "innocently sent by mistake" to you. 

If you have received incorrect product/s it is your legal obligation to inform THE FOSSIL STORE as soon as possible. Please write to info@thefossilstore.com

Order Cancellation

Our returns guide states that if you wish to cancel a FOSSIL, MINERAL, ARTEFACT or METEORITE product/s order before dispatch, please write to info@thefossilstore.com and include the following information. This information will help us to cancel you order promptly;

• Full name
• Product name
• Invoice/order number
• SKU number

Faulty Product/s

If your goods are faulty, we require notification within 24 hours that your product has a fault. Because our products are not technical items, they are a luxury historical piece of art, you will be able to tell if the is a defect that does not relate to the photography of your purchased item. Our product range are to the highest quality and imperfections are apart of the process as all our items are fossils, meteorites, minerals and artefacts dating uptown 4.53 billion years old. PLEASE  contact us within 24hrs of delivery of your order. We would like to provide 21 days returns however, we seen other businesses struggle with returns on items their clients damaged that occurred after delivery. Once returned we will send your replacement or alternatively, provide a full refund, excluding any handling and delivery fees incurred.

Receiving your Product/s // Damaged Goods

Please inspect your product/s on delivery.
Do not sign for, or let the driver go until you are happy with the delivery.
Damaged goods! Driver must sign a damaged goods delivery note.
Take photographs of the driver + delivery vehicle registration.
Photograph damaged products + safely re-package the goods.

If your product/s are damaged on arrival, you MUST advise the driver and sign a damaged goods delivery note. (Once you have signed for and accepted a delivery, we cannot process a claim and therefore, we are unable to accept any returns).

By failing to let us know of any damage on their arrival, we will be unable to process an insurance claim for you. Processing claims is much easier if we have all the information we need; The more details you provide, the sooner we can settle the claim.

While cases of damaged goods are very unlikely, we highly recommend having someone present at the delivery point to confirm the product/s have arrived in pristine condition and that nothing is missing.

Can you get a refund for damaged goods?

We do not offer refunds for damaged goods. Couriers insurance covers damaged goods in transit. This can only be claimed if the delivery driver signs a damaged goods delivery note on delivery.

How to make a claim?

If your goods have arrived damaged, you MUST contact us right away so we can process the claim as soon as possible with the couriers.

Before you write to us at info@thefossilstore.com, please make sure you have the following:

- PDF Purchase Invoice
- Photographic evidence of the damage
- Photographic evidence of the driver & delivery vehicle
- Any additional details that you can provide that may help us

Statutory Rights

In addition to the UK law for your statutory 14 day returns policies. THE FOSSIL STORE is proud to guarantee our 21 day returns guarantee. Within your 21 days of receiving your order, you have a statutory right to cancel your order and receive a full refund (excluding our handling fees and courier fees) unless the item is damaged, we request notification of any items that have arrived damaged within 24hrs that are noted with the delivery driver and couriers.

Any written cancellation notice should be sent to info@thefossilstore.com and include the following:

• Full name
• Product name
• Invoice number
• SKU number

Our Obligation

Under our returns guide policy, THE FOSSIL STORE is under no obligation to accept returns and provide refunds for goods that do not comply with our terms and conditions (notwithstanding your statutory rights). Goods that are not accepted by us will be returned to you. If we have not received returned goods within a reasonable time following any returns or cancellations, we reserve the right to hold the funds used in conjunction with the purchase until we receive the order in its original state.

Furthermore to these conditions, if the purchaser changes their mind or has not fully and carefully understood our full descriptions, sizes or condition report we reserve the right not to accept goods back on a full refund basis however, we may apply a credit note or credit at that time against another product on our website as a replacement (less future postal costs which shall be applied in the case of replacement products at the discretion of THE FOSSIL STORE). For further Terms and Conditions, please see our Terms and Conditions.

If you have any questions, please write to info@thefossilstore.com.

Looking for Fossil, Artefact or Meteorite Authenticity? Welcome to THE FOSSIL STORE™ ≈

Look no further with THE FOSSIL STORE™ and it's 100% lifetime authenticity guarantee to secure your future and beyond!

Relax, THE FOSSIL STORE™ has all your items covered!

All our Fossils, Artefacts and Meteorites Include a 'Lifetime Authenticity Guarantee'

All THE FOSSIL STORE™ products described within our online shop, popup shops and exhibitions are accompanied with a ‘Certificate of Authenticity’ document. This is THE FOSSIL STORE™ guarantee to you, the purchaser of the authenticity attribution, origin, age and genus/type and description. This is your personal assurance that we have sold you what has been illustrated and described. We catalogue each sale enabling us to identify any historic item. Without THE FOSSIL STORE™ ‘Certificate of Authenticity’ the value of your item may depreciate. Similar to a bond, this is our money back guarantee that the item you purchase is a genuine fossil or mineral of natural history and is in line with our website terms and conditions and descriptions and is your personal assurance of the guaranteed attribution that THE FOSSIL STORE™ has supplied to you, the purchaser, an authentic and natural product as described.

Certificates \\ COA ≈

In issuing the C.O.A. (Certificate of Authenticity) document, acts as a bond between THE FOSSIL STORE™ (the seller) and you (the buyer) and original client, we guarantee accurate information and authenticity of your new product. This will also include the provenance for each product, as seen on our website for the relative product category. This document may be used for insurance purposes at any time in the future by you (the client), accompanied with the original invoice provided by us, (THE FOSSIL STORE™).

The certificate of authenticity is the accurate description of your purchased item. The authentication lists the region of the find, the age, type and is signed by a representative of THE FOSSIL STORE™. We offer this assurance to provide comfort in knowing all our products are genuine, authentic specimens excavated from around the world by qualified professionals and authenticated by accredited museums and Palaeontologists and other learned institutions.

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Restoration + Conservation

Conservation, restoration and repairs. The reality of unearthing any natural fossil or mineral is that the vast majority of specimens quite often come out of the ground in multiple sections and require further conservation. The ‘general rule’ is an acceptance of a 25% bar on restoration, if approximately or more than 75% of the element is complete, this is then considered an acceptably fair specimen with conservation.

For a correlation of this rule and when considering Museum collections, particularly vertebrate and dinosaurian specimens, the level of acceptance is much higher if only 25% of the fossil is original and 75% is not or has been cast from other known specimens, this is considered acceptable. However when considering minerals an 80% -100% unrestored state would be more in line with what is considered a good or fair condition in most collections.

Fossil repairs are almost always necessary, as a matter of course, particularly with vertebrate specimens, bone, claws and teeth type fossil material.

These normally need to be stabilised and repairs affected to any breaks or fractures caused historically in the fossil layers or during the extraction process from the ground. This is undertaken with sympathy to the originality, by a good fossil preparation laboratory, often associated with a recognised company or museum service. Under the right circumstances, we acquire projects which are prepared and restored in-house. This will be in our descriptions or requested condition reports. Some exceptional specimens require no work or stand alone without further conservation, this will be noted in our descriptions.

Legality + Cautionary Notes

THE FOSSIL STORE™ only trades fossils and associated materials that are legally sourced. Any fossils exports and imports which are currently being reviewed or have current restrictions and that may be illustrated in our website catalogue were acquired before the current regulations changed. Recent or new changes in the law of the country of origin may be applied by the country of origin from a certain date which may be post historic collecting.

For example, dinosaur eggs and nests; currently these are not legally allowed to be exported directly from China, even though within China’s borders there is a healthy selling market, at fossil shows for example, with independent Chinese traders selling eggs and egg nests etc. Like most businesses in the fossil industry, we will not deal with any business or take part in any transactions based outside of any legal guidelines. THE FOSSIL STORE™ deals solely with legally acquired fossils, some of which may have been acquired in old or historic collections some time ago and prior to any new or recent rules and legislation.

Legislation banning collecting or exporting. When dealing with fossils it is easy to find an overwhelming volume of categorical specimens on the trading markets within the fossil industry. We advise when looking to invest in any fossil, do your research in the business you are intending to make a purchase from. Many businesses in China selling reptile specimens can be more than 90% fake, fossil dinosaur eggs can also be very much over-restored, single eggs and nests shaped with random shell fragments made into eggs.

North Africa has also been known as a region of many fakes particularly in exporting fake trilobites in great quantities which have been expertly cast making it difficult to identify from a novice point or perspective. If in doubt we are always happy to help in these scenarios as we can only imagine for the purchaser, an unsettling experience, not knowing if what you have brought back from the souk, is a fossil or a resin cast within an ordinary rock nodule.

3rd Party Valuations

Please note THE FOSSIL STORE™ does not certify or value third-party items unless collaborating on a project commissioned by an authority, gallery or museum where fees are applicable prior to any valuation.

Certifying third party specimens often requires a physical examination. Some fossils can be evaluated for division, probate and insurance at long distance with clear accurate photography. Accurate dimensions and provenances are required.

THE FOSSIL STORE™ provides the highest standard when authenticating and valuing palaeontological items. For further information please write to info@thefossilstore.com

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