FREE UK DELIVERY - Authenticity Guarenteed

Terms and Conditions

Terms and Conditions
Terms and conditions for The Fossil Store and everything you need to know can be found on this page. If you have any further enquiries regarding our Terms & Conditions please contact us using our contact form on our contact page.
Authenticity and Guarantees
The Fossil Store issues a personally signed certificate of authenticity for every fossil, mineral and actual item offered and sold online and offline. The Fossil Store guarantees its descriptions in perpetuity and will validate and authenticate every element of a prehistoric or antiquity nature. The photographic identification certificate describes the type, location and age of the artefact and may also contain a brief historical note or information on the process of fossilisation and historical data.
Our Contract
The Fossil Store international online shop, United Kingdom and Definitions. These General Terms and Conditions will apply when you access the The Fossil Store Online Shop or place orders to purchase any of the goods on the The Fossil Store Online Shop-Uk. Any reference to WE/US/OUR in these Terms is a reference to The Fossil Store online and any reference to YOU/YOUR means you, the user of the Website. Please read these Terms carefully before using the Website and placing your order. By accessing any part of the Website or ordering goods from the Website, you agree to be bound by these Terms. All orders are subject to availability and will not constitute a binding contract of sale until accepted by us which applies once we have dispatched your order to you. We reserve the right to refuse to accept an order. Purchases made on the Website are for your personal or gift use and are not to be used for re-sale, commercial purposes or any other commercial benefit. We reserve the right to refuse orders for multiple quantities of an item ordered by any one customer or to any one postal address.
Order Process
You may select items from our range of goods, details of which will be added to the Shopping Cart. By clicking on the “Continue” button you submit an offer to buy the goods in the Shopping Cart. As soon as this offer is accepted by us your order forms a binding contract of sale between you and us. We will file a copy of any orders that are accepted by us. When processing your order, items are sent to you once your payment has cleared our banking system. If for any reason any items chosen are out of our stock we may select a replacement to fulfil your order.
PayPal offers a variety of different payment methods. You confirm that the credit or debit card that is being used is yours. All credit or debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We offer the following payment methods through PayPal to ensure that shopping at the The Fossil Store online Store is both secure and convenient. PayPal also allows you to pay by E-Check including the following credit/debit cards which are accepted in the The Fossil Store online shop: American Express MasterCard VISA Maestro Solo The Fossil Store orders will not be dispatched until payments confirmed, validated, lawful and made in full. All prices are quoted in (£) Sterling and include Tax. All quoted prices exclude delivery charges unless shipping to the United Kingdom where postage is free. PayPal is a safer, faster and a more secure way to pay online. Your financial details are never shared and PayPal remembers everything for you, safeguarding your bank, credit or debit card details. All you need is your email address for quick, easy payment. It is free to send money in the same currency to anyone in the UK when you use your bank account or balance. PayPal use certified encryption technology to protect your data from unauthorized access by third parties. Your order and credit card details are transmitted using encrypted form, SSL (Secure Socket Layer) and 3D Secure procedures. All personal information is handled confidentially. To ensure that your online credit card payment is as secure as possible, using Verified by Visa and MasterCard® SecureCode™, internationally recognised authentication technology collectively known as 3D Secure. 3D Secure protects your credit cards against unauthorised use to minimise the risk of online credit card fraud. Placing your order authorizes The Fossil Store to charge your credit/debit card account with the purchase amount. Payment is not taken until you accept our Terms and Conditions. In order to avoid delays in processing your order, please ensure that your name, card number, expiry date and security code are entered correctly as displayed on your card. The security code is the last 3 digits printed over the top of the signature field on the back of your MasterCard or VISA card. On American Express cards, the 4-digit security code is printed on the front of the card, to the right above your card number. If your card issuer participates in this program, you will be asked to enter an additional password to confirm your identity as the rightful card holder. After entering your card details and submitting your order, you will be redirected to a page hosted by your card issuer where you can enter your password. If you are not yet registered for 3D Secure, you can do so free of charge in just a few steps during the online order process or contact your card issuer directly to register. Alternatively, you can select a different payment type. The password you select during the registration process is only known by you and your card issuer and is requested with every purchase.
Your Promise To Us
Before placing an order you can view and amend your order details at any time by clicking on the Shopping Cart. You will automatically be sent an e-mail confirming receipt of your order (Confirmation E-Mail) with a summary of the details of your order, which we would recommend that you print out and keep for your own records. The Confirmation E-mail does not constitute our acceptance of your order; it merely records the fact that we have received the order. You are over 18 and all information and details provided by you to us (including online registration) are true, accurate and up to date in all respects and at all times. Whilst we will do our best to deliver your goods within the delivery time you have selected with your purchase, sometimes it may take longer than expected. You accept that on occasion, it may take us more than 30 days to deliver your goods and we thank you for your patience should this occur. If you change your mind in the meantime, you have the right to cancel your order in accordance with our Terms and Conditions. In the event that we are unable to meet the original delivery time stated, we will notify you of this as soon as possible and at the same time specify a new estimated delivery time. Where you have ordered multiple goods, we may sometimes need to deliver your goods in more than one delivery. If for any reason the goods ordered by you are not available at the time you place your order, we will notify you of this by e-mail. No contract of sale will be concluded in respect of goods that are not available. As soon as the goods are delivered to you, they become your responsibility. If for any reason goods ordered by you have not been paid for prior delivery, payment will be required same-day as delivery, regardless of item quantities or whom signs or receives an order from The Fossil Store. If these terms are broken you may be liable and incur further charges. Please contact The Fossil Store if you have any queries regarding any outstanding payments.
Prices And Delivery Charges
All prices listed on the Website include the currently applicable statutory value-added tax if applied. The prices shown on the Website do not include delivery charges. To refer to our shipping charges please refer to our shipping page or follow this link: Shipping. We reserve the right to make a surcharge for deliveries to very remote areas. If a surcharge is applicable to your order, you will be informed at the checkout stage of the order process, prior to placing your order. If you decide to cancel your order and return all of the items ordered, we can not refund your delivery charge and items must be returned in their original condition and must not be damaged, tarnished, scratched, altered or worn and include the original packaging and any related accessories.
14 Day Return Guarantee
If for any reason you are unhappy with one of our collections, you have the right to return your purchase within 14 days of receiving the item. You will receive a full refund (excluding sales items, special orders and delivery charges if the whole of your order is returned with the original invoice), provided the goods are in their original condition, have not been damaged, tarnished, scratched, altered or worn and include the original packaging and any related accessories. We will provide you with a full refund to the card used when placing your order within 30 days of receiving the goods. The Fossil Store is under no obligation to accept returns and provide refunds for goods that do not comply with our Terms and Conditions (notwithstanding your statutory rights). Goods that are not accepted by us will be returned to you. If we have not received returned goods from you within a reasonable time following returns or cancellations, we reserve the right to hold the funds used in conjunction with the purchase until we receive the order in it’s original state. Furthermore to these conditions if the purchaser changes their mind or has not fully and carefully understood our full descriptions, sizes or condition report we reserve the right not to accept goods back on a full refund basis, but may apply a credit note or credit at that time against any other product on our website or in stock as a replacement (less future postal costs which shall be applied in the case of replacement products at the discretion of The Fossil Store). For further Terms and Conditions on our Returns Policy, please see our Returns Guide.
Competition Rules
Employees of The Fossil Store or their family members or anyone else connected in any way with our competitions or helping to set up the competitions shall not be permitted to enter all competitions. There is no entry fee or purchase necessary to enter our competitions. Entries after the closing date of our competitions will be entered into the next competition. No responsibility can be accepted for entries not received for whatever reason. The promoter reserves the right to cancel or amend the competition and these Terms and Conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition. No cash alternative to the prizes will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice. Winners will be chosen at random by software. The winner will be notified by email within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and randomly select another winner. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into. By entering this competition, an entrant is indicating his/her agreement to be bound by and deemed as acceptance of these Terms and Conditions. The competition and these Terms and Conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England. The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to The Fossil Store and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found on our Terms / Privacy page. By entering this competition, an entrant is indicating his/her agreement to be bound by and deemed as acceptance of these Terms and Conditions.
Faulty Goods
If your goods are faulty or do not meet the description given on the Website, please contact us as soon as possible at or use our Contact Form. We ask you to return the faulty goods to us and will then provide you with replacement goods where available, or alternatively give you a full refund for those goods (excluding delivery charges).
Statutory Rights
In addition to your 14 Days Return Guarantee, you have a statutory right to cancel your order and receive a full refund (including delivery charges if the whole of your order is cancelled) provided you notify us before your order is dispatched. Any written cancellation notice should be sent to
Personal Data
The personal information that you provide to us whilst using the Website is very important to us and we will only collect and use it in accordance with our Privacy Policy, which can be accessed on our Privacy page.
Nothing in these Terms shall exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence. We will not be responsible for any loss or damage caused to you where such loss or damage is not reasonably foreseeable to you and us at the point at which you agree to these Terms (including where the loss or damage results from our breach of these Terms). Loss or damage will be reasonably foreseeable where it could be contemplated by you and us. We will also not be responsible for any loss or damage caused to you where you are not entering into these Terms as a consumer. We do not accept any liability for damage to your computer system or loss of data that results from your use of the Website. We do not guarantee which content and services will be available on the Website. All content and services on the Website are provided on an ‘as is’ and ‘as available’ basis; or guarantee that the Website will be available uninterrupted and in a fully operating condition nor that the information on the Website itself will be free from errors or omissions (however, we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention). When you order goods from the Website, our aggregate liability to you for any loss or damage arising in connection with these Terms shall be limited in respect of each claim, to the purchase price of your order. We are not responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises out of any event which is beyond our reasonable control. Such events shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, act of god or industrial action affecting us or our suppliers. Copyright and Other Intellectual Property Rights Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties). We provide the Website to you solely for your personal, non-commercial use. The content of the Website may not be used for any other purpose without our express or written permission.
Final Provisions
We reserve the right to change or update these Terms from time to time. These Terms will be governed by and construed in accordance with the laws of England and any disputes that may arise shall be subject to the non-exclusive jurisdiction of the English courts. If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply. Please let us know if you have any questions or complaints regarding the Website. You can contact us by email at or write to us using our Contact Form on the contact page.
Privacy Policy
Your privacy as an individual and as a customer is important to us, so we don’t use the information you provide on this site to learn any more about you other than what is required to fulfil your orders. The Fossil Store does not combine your individual information with any kind of site analysis, but we do look at the overall browsing behaviour of our customers to improve the way the site navigates. We also do not track your behaviour on any other sites or follow you once you’ve left The Fossil Store's online shop. Any personal data gathered by us in your use of this site will be recorded electronically and only used in accordance with the UK Data Protection Act 1998. By using the website you confirm that you are at least 18 years of age, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian.
Email Policy
The Fossil Store uses your email address as a convenient way to contact you about your order or any reminder service you have. From time to time, we may update you on relevant The Fossil Store news, but only with your permission. We will not pass your details on to any other relevant third parties.
Personal Data Security
The The Fossil Store Online Store is eager to ensure the highest value in protecting your personal data and privacy. Therefore we use PayPal which has reliable encryption technologies. Your order and credit card details are transmitted in encrypted form, using SSL (Secure Socket Layer) and 3D Secure procedures. All personal information is handled confidentially.
The entire checkout area is secured through the SSL-protocol, protecting you from unauthorized access. The Green URL in the address line of your browser beginning with https:// indicates that you are in a secure area.
3D Secure Procedure
Credit card payments are protected by the internationally recognized security standard 3D Secure. The “Verified by Visa” and “MasterCard® SecureCode™” procedures allow the cardholder to authenticate the transaction using a personalized password, known only to the cardholder. As soon as you have placed your order, this password is requested by your bank depending on your method of payment using a secure form produced by PayPal. It helps to protect your card from potential fraud by unauthorized third parties.
Use Of Personal Data
You can visit our website without having to directly supply any personal data. In order to optimize our service, data may be saved based on clicking behaviour. Information like your IP address, which is required for Internet communication, may be recorded. Any analysis of this data is always completely anonymous and has no reference to individuals. However, if you place an order or subscribe to our newsletter, certain information, such as your name, address and date of birth, will be required for processing, and will be saved in accordance to our data protection policy.
Special Order Items
Any special orders, pre-orders, requested pro-forma items and items requiring manufacturing of parts before delivery. Which require work in preparation or alterations are subject to separate terms and conditions than above. If a deposit is required for any special request or order of the item, this deposit is non refundable.