HEALTH + SAFETY IS OUR NUMBER 1 PRIORITY
COVID-19 UPDATES - STAY SAFE!
ARE YOU STILL OPEN?
Yes! We are an online company and we still continue to provide you with the high-quality service you are used to.
ARE YOU OFFERING REDUCED HOURS?
No, our opening times have not changed, operating throughout business days MON-FRI 10AM-4PM. All our notification updates will be sent to our subscribers via THE FOSSIL STORE's newsletter.
I JUST PLACED AN ORDER, WILL THIS BE DELAYED DURING THE PANDEMIC?
We are still continuing as normal so don't worry - there may be a slight delay with your delivery, this is normal at this time whilst couriers make further precautions to help improve the health and safety of their operations for your safety - so please be patient, we have only noticed slight delays, if any at all.
I'M NERVOUS ABOUT PRODUCTS BEING DELIVERED. WHAT PREVENTATIVE MEASURES ARE YOU TAKING?
All of our products are dispatched direct from us right here at THE FOSSIL STORE studio in the United Kingdom. Rest assured, we have already put preventative measures in place to ensure all of our products are being handled safely, hygienically, and our staff have been trained on regularly updated safety protocols.
HOW DO I GET IN TOUCH WITH YOU?
You can contact us directly at email@example.com, or through our chat icon on thefossilstore.com. We will get back to you as soon as we can.
DO YOU OFFER A SPECIAL SERVICE FOR DELIVERY DURING THE PANDEMIC?
Yes! By request, we offer a tracked only service without the need of a signature from you on arrival and you will be responsible for who receives the package.
ARE WE STILL ACCEPTING RETURNS?
Yes! Nothing has changed, please read our Returns Policy for more information on our returns guide and terms.
Please return your order in the same condition, in the original packaging and in the original box.
WILL I GET MY REFUND STRAIGHT AWAY?
Due to the current situation there will be a slight delay on refunds for returned items - all returns are subject to quarantine for 2 weeks until it is safe for our staff to examine your returned parcel. This helps us to better protect our customers like you.
FEEL LIKE WE'VE MISSED SOMETHING OUT?
Write to us with your question/s to firstname.lastname@example.org and we'll happily add these to our FAQ's.
Terms and conditions for The Fossil Store and everything you need to know can be found on this page. If you have any further enquiries regarding our Terms & Conditions please contact us using our contact form on our contact page.
AUTHENTICITY AND GUARANTEES
The Fossil Store issues a personally signed certificate of authenticity for every fossil, mineral and actual item offered and sold online and offline. The Fossil Store guarantees its descriptions in perpetuity and will validate and authenticate every element of a prehistoric or antiquity nature. The photographic identification certificate describes the type, location and age of the artefact and may also contain a brief historical note or information on the process of fossilisation and historical data.
The Fossil Store international online shop, United Kingdom and Definitions. These General Terms and Conditions will apply when you access The Fossil Store Online Shop or place orders to purchase any of the goods on The Fossil Store Online Shop-Uk. Any reference to WE/US/OUR in these Terms is a reference to The Fossil Store online and any reference to YOU/YOUR means you, the user of the Website. Please read these Terms carefully before using the Website and placing your order. By accessing any part of the Website or ordering goods from the Website, you agree to be bound by these Terms. All orders are subject to availability and will not constitute a binding contract of sale until accepted by us which applies once we have dispatched your order to you. We reserve the right to refuse to accept an order. Purchases made on the Website are for your personal or gift use and are not to be used for re-sale, commercial purposes or any other commercial benefit. We reserve the right to refuse orders for multiple quantities of an item ordered by any one customer or to anyone postal address.
You may select items from our range of goods, details of which will be added to the Shopping Cart. By clicking on the “Continue” button you submit an offer to buy the goods in the Shopping Cart. As soon as this offer is accepted by us your order forms a binding contract of sale between you and us. We will file a copy of any orders that are accepted by us. When processing your order, items are sent to you once your payment has cleared our banking system. If for any reason any items chosen are out of our stock we may select a replacement to fulfil your order.
PayPal offers a variety of different payment methods. You confirm that the credit or debit card that is being used is yours. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We offer the following payment methods through PayPal to ensure that shopping at The Fossil Store online Store is both secure and convenient. PayPal also allows you to pay by E-Check including the following credit/debit cards which are accepted in The Fossil Store online shop: American Express MasterCard VISA Maestro Solo The Fossil Store orders will not be dispatched until payments confirmed, validated, lawful and made in full. All prices are quoted in (£) Sterling and include Tax. All quoted prices exclude delivery charges unless shipping to the United Kingdom where postage is free. PayPal is a safer, faster and a more secure way to pay online. Your financial details are never shared and PayPal remembers everything for you, safeguarding your bank, credit or debit card details. All you need is your email address for quick, easy payment. It is free to send money in the same currency to anyone in the UK when you use your bank account or balance. PayPal uses certified encryption technology to protect your data from unauthorised access by third parties. Your order and credit card details are transmitted using the encrypted form, SSL (Secure Socket Layer) and 3D Secure procedures. All personal information is handled confidentially. To ensure that your online credit card payment is as secure as possible, using Verified by Visa and MasterCard® SecureCode™, internationally recognised authentication technology collectively known as 3D Secure. 3D Secure protects your credit cards against unauthorised use to minimise the risk of online credit card fraud. Placing your order authorises The Fossil Store to charge your credit/debit card account with the purchase amount. Payment is not taken until you accept our Terms and Conditions. In order to avoid delays in processing your order, please ensure that your name, card number, expiry date and security code are entered correctly as displayed on your card. The security code is the last 3 digits printed over the top of the signature field on the back of your MasterCard or VISA card. On American Express cards, the 4-digit security code is printed on the front of the card, to the right above your card number. If your card issuer participates in this program, you will be asked to enter an additional password to confirm your identity as the rightful cardholder. After entering your card details and submitting your order, you will be redirected to a page hosted by your card issuer where you can enter your password. If you are not yet registered for 3D Secure, you can do so free of charge in just a few steps during the online order process or contact your card issuer directly to register. Alternatively, you can select a different payment type. The password you select during the registration process is only known by you and your card issuer and is requested with every purchase.
YOUR PROMISE TO US
Before placing an order you can view and amend your order details at any time by clicking on the Shopping Cart. You will automatically be sent an e-mail confirming receipt of your order (Confirmation E-Mail) with a summary of the details of your order, which we would recommend that you print out and keep for your own records. The Confirmation E-mail does not constitute our acceptance of your order; it merely records the fact that we have received the order. You are over 18 and all information and details provided by you to us (including online registration) are true, accurate and up to date in all respects and at all times. Whilst we will do our best to deliver your goods within the delivery time you have selected with your purchase, sometimes it may take longer than expected. You accept that on occasion, it may take us more than 30 days to deliver your goods and we thank you for your patience should this occur. If you change your mind in the meantime, you have the right to cancel your order in accordance with our Terms and Conditions. In the event that we are unable to meet the original delivery time stated, we will notify you of this as soon as possible and at the same time specify a new estimated delivery time. Where you have ordered multiple goods, we may sometimes need to deliver your goods in more than one delivery. If for any reason the goods ordered by you are not available at the time you place your order, we will notify you of this by e-mail. No contract of sale will be concluded in respect of goods that are not available. As soon as the goods are delivered to you, they become your responsibility. If for any reason goods ordered by you have not been paid for prior delivery, payment will be required same-day as delivery, regardless of item quantities or whom signs or receives an order from The Fossil Store. If these terms are broken you may be liable and incur further charges. Please contact The Fossil Store if you have any queries regarding any outstanding payments.
PRICES AND DELIVERY CHARGES
All prices listed on the Website include the currently applicable statutory value-added tax if applied. The prices shown on the Website do not include delivery charges. To refer to our shipping charges please refer to our shipping page or follow this link: Shipping. We reserve the right to make a surcharge for deliveries to very remote areas. If a surcharge is applicable to your order, you will be informed at the checkout stage of the order process, prior to placing your order. If you decide to cancel your order and return all of the items ordered, we can not refund your delivery charge and items must be returned in their original condition and must not be damaged, tarnished, scratched, altered or worn and include the original packaging and any related accessories.
14 DAY RETURN GUARANTEE
If for any reason you are unhappy with one of our collections, you have the right to return your purchase within 14 days of receiving the item. You will receive a full refund (excluding sales items, special orders and delivery charges) if the whole of your order is returned with the original invoice, provided the goods are in their original condition, have not been damaged, tarnished, scratched, altered or worn and include the original packaging and any related accessories. We will provide you with a full refund to the card used when placing your order within 30 days of receiving the goods. The Fossil Store is under no obligation to accept returns and provide refunds for goods that do not comply with our Terms and Conditions (notwithstanding your statutory rights). Goods that are not accepted by us will be returned to you. If we have not received returned goods from you within a reasonable time following returns or cancellations, we reserve the right to hold the funds used in conjunction with the purchase until we receive the order in its original state. Furthermore to these conditions if the purchaser changes their mind or has not fully and carefully understood our full descriptions, sizes or condition report we reserve the right not to accept goods back on a full refund basis but may apply a credit note or credit at that time against any other product on our website or in stock as a replacement (less future postal costs which shall be applied in the case of replacement products at the discretion of The Fossil Store). For further Terms and Conditions on our Returns Policy, please see our Returns Guide.
If your goods are faulty or do not meet the description given on the Website, please contact us as soon as possible at email@example.com or use our Contact Form. We ask you to return the faulty goods to us and will then provide you with replacement goods where available, or alternatively give you a full refund for those goods (excluding delivery charges).
In addition to your 14 Days Return Guarantee, you have a statutory right to cancel your order and receive a full refund of your Palaeontological Fossil/Mineral order with "The Fossil Store" (including delivery charges if the whole of your order is cancelled) provided you notify us before your order is dispatched. Any written cancellation notice should be sent to firstname.lastname@example.org.
Nothing in these Terms shall exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence. We will not be responsible for any loss or damage caused to you where such loss or damage is not reasonably foreseeable to you and us at the point at which you agree to these Terms (including where the loss or damage results from our breach of these Terms). Loss or damage will be reasonably foreseeable where it could be contemplated by you and us. We will also not be responsible for any loss or damage caused to you where you are not entering into these Terms as a consumer. We do not accept any liability for damage to your computer system or loss of data that results from your use of the Website. We do not guarantee which content and services will be available on the Website. All content and services on the Website are provided on an ‘as is’ and ‘as available’ basis; or guarantee that the Website will be available uninterrupted and in a fully operating condition nor that the information on the Website itself will be free from errors or omissions (however, we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention). When you order goods from the Website, our aggregate liability to you for any loss or damage arising in connection with these Terms shall be limited in respect of each claim, to the purchase price of your order. We are not responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises out of any event which is beyond our reasonable control. Such events shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, the act of god or industrial action affecting us or our suppliers. Copyright and Other Intellectual Property Rights Your use of the Website grants no rights to you in relation to copyright, design rights, trademarks or other of our intellectual property rights (or the intellectual property rights of third parties). We provide the Website to you solely for your personal, non-commercial use. The content of the Website may not be used for any other purpose without our express or written permission.
We reserve the right to change or update these Terms from time to time. These Terms will be governed by and construed in accordance with the laws of England and any disputes that may arise shall be subject to the non-exclusive jurisdiction of the English courts. If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply. Please let us know if you have any questions or complaints regarding the Website. You can contact us by email at email@example.com