Free Uk Delivery And Worldwide Shipping Available
RELAX WITH 21 DAY RETURNS
Please request to activate any return/s to firstname.lastname@example.org
THE FOSSIL STORE . Wheatland Rd . Wirral . CH60 1XY . UK
THE FOSSIL STORE returns guide will help you understand what product/s you can return, how to return your product/s and how much time you have to return such items.
Return any goods purchased from THE FOSSIL STORE in their original condition for an exchange or full refund within 21 days.
(excludes sale items, outsourced products, projects, custom orders and minus any handling or delivery fees incurred).
For us to accept any returns, all items must not be; damaged, tarnished, scratched, altered, worn, missing original packaging or related accessories.
Please contact THE FOSSIL STORE before returning your Palaeontological Fossil, Artefact or Mineral product to us with the original invoice.
All conditions apply to our pop up shops, exhibitions and online stores. We do not cover the cost of returns at this time. Returns must be sent by insured signed for-recorded delivery
Once we have received your return/s we'll confirm receipt by email notifying you that we are dealing with your return/s, followed by; 1/A replacement product/s where available. If an item is out of stock we will contact you and let you know when it will be back in stock or help you with another product. 1/B Issue you a full refund, excluding any handling and delivery fees incurred.
Our returns guide states that If you wish to cancel a Palaeontological Fossil, Artefact or Mineral product order before dispatch, please send us an email to email@example.com and include the following for us to respond;
- Full name
- Product name
- Invoice number
- SKU number
If your goods are faulty, please contact us as soon as possible. You have 21 days from receipt of delivery to report a faulty product. Once returned we will send your replacement or alternatively, provide a full refund, excluding any handling and delivery fees incurred.
RECEIVED INCORRECT ITEM/S
Do not worry, this is an “innocent mistake”, however, it is your legal obligation to notify a staff member of THE FOSSIL STORE as soon as possible by writing to firstname.lastname@example.org. Once confirmed, we'll book our courier on a date of your choosing to collect the incorrect item/s in their original parcel, at our cost.
Identifying you have received the correct item/s; you will receive two methods of identification, one by email and one included with your product.
These methods include the original photograph of your item/s that were listed on our website (proof of item/s purchased), these are included on the certificate of authenticity which we provide for free with all THE FOSSIL STORE products.
This is a photograph of the product/s you have purchased from us at THE FOSSIL STORE. By law you must inform us THE FOSSIL STORE of any incorrect item/s that have been "innocently sent by mistake" to you.
If you have received an incorrect item/s it is your legal obligation to inform a member of our staff at THE FOSSIL STORE as soon as possible at email@example.com
If you have any questions, please write to us at firstname.lastname@example.org or use our contact form (found on our contact page via the link in the footer of our website). For further information, please read our terms and conditions.
In addition to your 21 Days Return Guarantee, you have a statutory right to cancel your order and receive a full refund (including delivery charges if the whole of your order is cancelled) provided you notify us before your order is dispatched from our studio. Any written cancellation notice should be sent to email@example.com and include the following for us to respond;
- Full name
- Product name
- Invoice number
- SKU number
Under our returns guide policy, THE FOSSIL STORE is under no obligation to accept returns and provide refunds for goods that do not comply with our terms and conditions (notwithstanding your statutory rights). Goods that are not accepted by us will be returned to you. If we have not received returned goods within a reasonable time following any returns or cancellations, we reserve the right to hold the funds used in conjunction with the purchase until we receive the order in its original state.
Furthermore to these conditions, if the purchaser changes their mind or has not fully and carefully understood our full descriptions, sizes or condition report we reserve the right not to accept goods back on a full refund basis however, we may apply a credit note or credit at that time against another product on our website or in stock as a replacement (less future postal costs which shall be applied in the case of replacement products at the discretion of THE FOSSIL STORE). For further Terms and Conditions, please see our Terms and Conditions.
Deliveries on all orders made by The Fossil store are only free to mainland United Kingdom (free delivery excludes the Channel Islands, Scilly Isles, Scottish Islands and some areas of the Scottish Highlands, Eire, Northern Ireland and all international regions), orders will be dispatched within 1 to 3 business days. Larger products/orders may take longer and require custom shipping crates which can take longer to prepare. (Please contact us if you have any queries regarding delivery/shipping). If you wish to learn more about our delivery and returns you can find more information on our delivery and returns page, found in the footer of our website.
Estimates may vary according to with current courier rates. You can inquire for a delivery/shipping quote at firstname.lastname@example.org. Additional payments can be made on our 'Payment Options Page', available from our footer on any page of our website.
We can express deliver your purchase, please contact us at email@example.com or by using the form on our contact page and we shall contact you for an additional payment where necessary.
Express Tracked + Signed For
- FREE UK: 2 - 7 Days
- EU/ROI: 4 - 10 Days
- INT/ROW: 5 - 30 Days
TIMES AND DELIVERY
Orders are routinely dispatched and can arrive within 2 - 5 working days. (Please note: All delivery lead times are likely to be extended over public holidays.) If any goods ordered are out of stock or unavailable we will contact you to discuss your preferential course of action. 1. Full refund. (Please note: Refunds can be issued immediately, however, can take up to 42 days to process.) 2. Credit on your account.
Credit has no expiry and we're happy to offer something similar to your original order at a concession price if the product of interest is more than your original order. All prices listed on our website include the currently applicable statutory value-added tax or VAT when applicable and if this is ever applied in the future, these additional costs will be visible in the checkout process. All parcels will be sent using Royal Mail’s services and various mainstream national and international couriers/carriers for the UK and international deliveries.
A signature will be required upon receipt of your delivery. If you are not in to take delivery of your parcel, the courier will normally leave a calling card informing you of what to do next, whether it's to collect your order or have it re-delivered by your local post office or local couriers to a time that suits you. The prices shown on the website product pages do not include shipping charges unless your address location is eligible for free delivery. (Please note: Free delivery applies to the United Kingdom only).
Any applicable import or customs, duties and charges, may be charged once the parcel reaches the country of destination. We cannot control or predict what these charges may be as policies vary between countries. Once your parcel has arrived in your country of destination, it will be passed to an internal postal service, according to standard delivery procedures.
If you are not available when the parcel is delivered, the delivery driver will leave a calling card with instructions with information on how to collect your parcel. Please contact your local post office for prices on import or customs, duties or chargers. (Please note: We can not accept responsibility for late arrivals of deliveries or lost parcels by any courier used). Extra insurance cover is available on request with additional fees, for more information please email us at firstname.lastname@example.org.
You have the option of providing a delivery address that is different to your billing address during your order process on our checkout page. We will enclose an invoice in your parcel. If you wish for your invoice to be delivered to your billing address, please notify us when you place your order so we can arrange this for you. We may require additional fees when shipping items to the Channel Islands, Islands, Highlands or other remote locations similar to these. Deliveries destined for remote areas may take longer and be subject to a surcharge, under these circumstances we will contact you.
Please contact us for a quote on any orders which may be of interest to you at email@example.com or you can call us using any one of the numbers provided on our contact page or at the top of our website.