Relax, we've got it covered.. All our fossil and mineral products described here in our web pages will be accompanied by a ‘certificate of authenticity’ document issued. This our guarantee to you the purchaser of the authenticity, type, location and description. This is in line with our web site descriptions and is your personal assurance of the guaranteed attribution that we have sold you as described an authentic natural product.
Similar to a bond, this is our money back guarantee that the item you purchase is a genuine fossil or mineral of natural history. This should be used is in line with our web site terms and conditions https://www.thefossilstore.com/terms-and-conditions and descriptions and is your personal assurance of the guaranteed attribution that we have sold you an authentic natural product as described.
In issuing these documents, this acts as the bond between the fossil store, the seller and you the original purchaser, of an accurate description, genuineness, and authenticity of the provenance of each item. This document may be used for insurance purposes at any time in the future by the original purchaser if accompanied with the original receipt, from the fossil store.
The certificate of authenticity is the accurate description of your purchased item. The authentication lists the region of the find, the age, type and is signed by our company. This gives you the assurance that we guarantee all our products as natural genuine and authentic pieces, some of which have been qualified and described by accredited museums and other learned institutions.
Conservation, restoration and repairs. The reality of unearthing any natural fossil or mineral is that the vast majority of specimens come out of the ground quite often in multiple sections and require further conservation. The ‘fossil industry’ generally accepts a 25% bar on restoration, if 75% of the element is complete this then is an acceptable fair specimen. For a correlation of this when considering Museum collection, particularly vertebrate dinosaurian collections, the level of acceptance can be turned on its head and become 75% acceptable, particularly with rare fossils. However when considering minerals a 80-100% would be more inline with condition.
Repairs are almost always necessary, particularly with vertebrate bone, claws and teeth type material. These normally need to be stabilised and repairs affected to breaks caused historically in the fossil bed, layers or when extracted from the ground. This is undertaken with sympathy to originality by a good fossil preparation laboratory associated with a recognised company. Where possible we acquire specimens and work in house. Sometimes this is not possible and work has been carried out, ‘out of house’. This will be in our descriptions or requested condition reports.
We only trade and retail fossils which are legally sourced, any fossils export and imports which currently are being reviewed for any restrictions illustrated on our web site were acquired before any recent changes were or may be applied by the country of origin. For example, dinosaur eggs and nests; currently these are not legally allowed to be exported directly from China, even though within China’s borders there is a healthy selling platform, at fossil shows, with independent Chinese traders selling egg nests etc. As most businesses in the fossil industry, we will not deal with any business or take part in any transactions based outside of any legal guidelines. We deal solely in legally gained fossils, some of which may have been acquired in our collection some time ago and prior to any new
legislation banning collecting or exporting. When dealing with fossils it is easy to find an overwhelming volume of categorical specimens on the trading markets within fb the fossil industry. We highly advise when looking to invest in any fossil, please do research the business you are considering to invest in. Many businesses in China selling reptile specimens can be more than 90% fake, fossil dinosaur eggs can also be very much over-restored with precarious shaped-egg shell placements through a single egg and usually nests. Morocco has also been known to export fake trilobites which have been expertly cast making it difficult to identify from a novice perspective. If in doubt we are always happy to help in these scenarios as we can only imagine this being a horrible experience.
Please note we do not certify or evaluate for insurance fossils for third parties unless under contract, in which case terms would be agreed. Fee's are to be paid upon acceptance before any work is carried out. Certifying third party specimens often requires physical examination. Some fossils can be evaluated for division, probate and insurance at long distance with clear accurate photography, dimensions and all provenances available.
We do our upmost to provide the highest of standards within our service and support to our customers. Please do contact us if you have any queries or concerns, as we strive to provide the best possible experience for everyone of our customers. We appreciate this is a most important keystone of trust when trading on the world wide web.
You may receive an email from the fossil store asking for a review reflecting your experience with us which is very much appreciated and helps us to better understand you.
Occasionally reviews are also entered into our competitions where you will receive; discounts, fossil gifts, 50% off your next purchase, free fossil on next purchase or the collectors piece which we give away once every few years.