Terms & Conditions 

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Fossil Store's relationship with you in relation to this website. The term “The Fossil Store” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

Returns, Exchange and Refunds Policy

All damages in transit must be notified within 48 hours of receiving the goods.

Returns will only be permitted within 7 days of purchase. Proof of purchase must be given at all times. Please ensure that a completed returns form is included with the item for return. All returns must be packed and labelled carefully so they are not lost or damaged in transit. (This does not affect your statutory rights.)

Refunds will not be given unless

• the item is not as described and is in perfect condition. This maybe subject to a stocking fee.
• the item has a fault and/or is damaged on receipt then a full refund including deposit will be given/or a replacement piece will be sent.
• It is at the discretion of management and maybe subject to a stocking fee.

Refunds after delivery will NOT be given where: -

• the item was damaged after purchase
• the customer simply changed their minds
• the item has been opened and is not returned in the same condition as it was sent

Refunds of the initial deposit will NOT be given where: -

• the customer simply changed their minds

Please note that replacements for faulty/damaged goods will not be despatched until the original item has been returned to our warehouse.

Heavy goods items can be collected at the point of delivery but it may take up to 28 days (40 for more remote areas). Damaged goods will be collected free of charge. For goods no longer wanted a collection fee of £50 will be applicable.

Sale items are non-returnable.

Please note that goods can not be returned to any of our shops.

All our products are inspected and tested prior to despatch.

GENERAL TERMS & CONDITIONS

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without The Fossil Store’s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.